Inside Sales/Customer Service Representative

Jensen-Infrastructure; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Jensen Precast is hiring an Inside Sales/Customer Service Representative in Phoenix. You will answer inbound calls, take orders, and build relationships with contractors, engineers, and project managers. You’ll use ERP to generate quotations and coordinate orders with project managers, dispatch, and engineering teams.

You should be energetic, able to multitask, and bring a construction background. ERP experience and safety awareness are important, and the role offers opportunities for career

Qualifications

• Customer service experience in a fast-paced environment.
• Familiarity with ERP systems and order entry.
• Safety conscious and team-oriented.

Responsibilities

• Answer inbound calls for quotes, purchases, and inquiries.
• Assist walk-in customers and sales calls.
• Produce quotations using ERP.

Skills

Customer service

Multi-tasking

Tools

ERP software

Job description

WHAT YOU’LL BE DOINGThe Inside Sales/Customer Service Representative is a key position at Jensen Precast. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers.Reporting to the Sales Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team.A highlight of your day-to-day will include:Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.Assisting with all walk-in customers and sales calls.Producing quotations using the Enterprise Resources Planning Software (ERP).Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.WHO WE ARE LOOKING FORYou’re enthusiastic and motivated in a fast-paced environment. You like working with a diverse customer pool. You are incredible at multi-tasking. You have customer service and a construction background. You’ve worked with an ERP system and understand the fundamentals. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.ALL ABOUT JENSEN PRECASTMuch like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, and Hawaii.Jensen Precast likely has an impact on your daily life. We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process.