Inside Sales/Customer Service Representative

Jensen Infrastructure; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Jensen Precast is seeking an Inside Sales/Customer Service Representative to join our Phoenix team. You will primarily handle calls for product quotes and orders, building relationships with contractors, engineers, and project managers.

Reporting to the Sales Manager, you will work with the Sales, Dispatch, and Engineering teams to ensure smooth order processing and customer satisfaction. This role suits someone who thrives in a fast-paced, field-related environment.

Qualifications

• Customer service experience in a fast-paced environment.
• Construction background preferred.
• Experience with an ERP system is required.

Responsibilities

• Handle inbound calls from customers for quotes or purchases.
• Assist walk-in customers and sales calls.
• Create quotations using ERP software.
• Coordinate order processing with project managers and sales teams.
• Support post-sale activities and order entry.

Skills

Customer service

Construction background

ERP system experience

Tools

ERP software

Job description

What You’ll Be Doing

The Inside Sales/Customer Service Representative is a key position at Jensen Precast. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers.

What You’ll Be Doing

The Inside Sales/Customer Service Representative is a key position at Jensen Precast. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers.
Reporting to the Sales Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team.

A Highlight Of Your Day-to-day Will Include

• Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.


• Assisting with all walk-in customers and sales calls.


• Producing quotations using the Enterprise Resources Planning Software (ERP).


• Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.


• Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

Who We Are Looking For

You’re enthusiastic and motivated in a fast-paced environment. You like working with a diverse customer pool. You are incredible at multi-tasking. You have customer service and a construction background. You’ve worked with an ERP system and understand the fundamentals. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.
We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.

All About Jensen Precast

Much like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, and Hawaii.
Jensen Precast likely has an impact on your daily life. We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.
When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.

We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process.