Inside Sales/Customer Service Representative

Marshall E. Campbell Company; Port Huron (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Marshall E. Campbell Company is seeking a Customer Service Representative to provide service and support for customers, learn products, process orders, and respond to inquiries.

The role focuses on building goodwill, retaining customers, and promoting company offerings. The CSR will greet customers, handle purchases, manage the cash drawer, and support warehouse operations while using CRM and sales tools to track interactions and orders.

Qualifications

• Experience in leading teams and coordinating warehouse and sales activities.
• Strong communication and problem solving in a customer-facing role.
• Proficiency with Word, Excel, and Outlook; familiarity with CRM systems.

Responsibilities

• Greet customers and provide service in the retail area.
• Retrieve product from warehouse and process payments.
• Open, close and balance cash drawer; handle inquiries.
• Enter orders and quotations; follow up on promotions.
• Support branch operations and product promotions; train as needed.
• Maintain CRM data and assist with inventory checks.

Skills

Leadership

Warehouse operations

Customer service

Communication

Problem solving

Computer literacy

Tools

CRM systems

Inventory management

Sales software

Job description

A CSR is responsible for providing service and support for our customers. CSR’s learn product, process orders, answer questions, solves problems and does what it takes to promote and maintain goodwill between the company and our customers. This builds strong customer relationships, loyalty, and retention.

KEY RESPONSIBILITIES:

• Greet customers as they enter the retail area
• Retrieve product from the warehouse for the customer
• Accept payment for counter sales
• Open, Close and Balance the cash drawer
• Handle customer inquiries
• Provide support to warehouse in functions of material handling
• Provide support to Branch Manager on daily operations
• Constant training and learning of our industry and all the products we sell and support
• Identify and source proper item for our customer’s applications and/or needs
• Enter customer orders and quotations
• Answer the phone and respond to emails
• Reach out to customers and be proactively selling our company, our products and our services
• Expedite customer orders
• Process supplier purchase orders
• Process customer returns
• Participate in product and sales technique training
• Review website and identify improvements/corrections needed
• Use CRM and enter customer personal information in the system
• Follow-up on quotes and various promotions sent out
• Handle account manager requests

QUALIFICATIONS:

• Strong leadership and team-building skills.
• Knowledge of warehouse operations, logistics, and inside sales.
• Ability to operate company vehicles and make deliveries as needed (valid driver’s license required).
• Proficiency in inventory management systems and sales software.
• Excellent communication, problem-solving, and decision-making skills.
• Computer literate and competent in Word, Excel, and Outlook

General electrical and industrial product knowledge

PERSONAL CHARACTER TRAITS:

Must possess our pillars of success: humble, hungry, smart and reliable

A person of integrity who is driven by treating people like they want to be treated

Ability to exhibit a positive, friendly and helpful attitude while being a good listener

Customer oriented and with excellent communication, organization, and problem-solving skills

Must be an excellent communicator

Must be able to handle conflict resolution

Must be a motivator and lead by example

Accuracy of work is essential

Able to prioritize and manage multiple tasks and deadlines

• Must have the desire, ability, and aptitude to learn

Must be confidential and discreate when necessary

Team oriented and a relationship builder

EXPECTATIONS:

Be one of our go-to sales representatives

Grow our sales by providing excellent customer service; particular to contractors

Have general knowledge on all the products we supply our customers

Increased amount of repetitive customers

Increased customer retention

Widen the number of products customers are purchasing from us

Successfully introduce and succeed in selling product promotions

Adhere to and commit to all aspects of our quality policy

WORK SCHEDULE:

Monday through Friday most weeks with possible overtime to meet customer and company needs. Work schedule can vary but will normally be scheduled during regular work hours sometime between 7:00am - 5:00 pm.CSR might have to stay longer than five to get orders in the system occasionally. Average work week- 42-1/2 to 45 hours.Possible weekends on rare occasion.

PHYSICAL REQUIREMENTS:

Some Travel to other branches, customer locations, job sites, trade shows, and networking events.

Lifting and carrying of product samples, promotional materials, or equipment (typically up to 25-50 lbs).

Walking, bending, stooping, and reaching when inspecting inventory or assisting customers in warehouse/showroom settings.

Office-based tasks, such as sitting at a desk, working on a computer, and making phone calls for extended periods.