Customer Service/Inside Sales Representative

Daikin Comfort; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Daikin Comfort is seeking a Customer Service Representative in Phoenix, Arizona. The role involves providing superior customer service, building sales through effective communication with dealers, and managing customer issues adeptly. Qualified applicants must be legally authorized to work in the U.S.

The position also requires handling orders, coordinating inventory, and collaborating with various departments to ensure a smooth sales process. Excellent communication and problem-solving skills are essential for this dynamic role.

Qualifications

• Legally authorized for employment in the United States.
• Ability to handle customer issues effectively.
• Strong communication and teamwork skills.

Responsibilities

• Provide superior customer service and support.
• Build sales through dealer communication.
• Resolve customer issues effectively.
• Manage orders and coordinate deliveries.
• Maintain positive relationships with management and peers.
• Conduct inventory management and cycle counts.

Skills

Customer service excellence

Sales proficiency

Conflict resolution

Order management

Relationship management

Inventory management

Job description

Responsibilities

• Superior Customer Service: The CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Partner with region Territory Sales Managers to drive territory coverage and maintain positive dealer relationships. Work as part of a team to inform dealers about upcoming training, literature availability and ensure they are satisfied with the products and services. Recommend alternate products based on cost, availability or specifications as needed. Educate customers about product terminology, features and benefits to improve sales and customer satisfaction.
• Sales: Help the branch build its sales including the new business component by maintaining house accounts through active dealer communication of new product launches, services, supplies, prices and new product sales or discounts via outbound calls and in-house counter discussions. Conduct outbound calls of existing and lost customer accounts.
• Conflict Resolution: Handle customer issues including warranties and returns. Under the direction of the Branch Manager, determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments. Inform customers of standard procedures or resolution of issues. Follow up, either verbally or in writing, to ensure customer satisfaction. Be knowledgeable of the organization’s policies, procedures, practices, products and services.
• Order Management: Input and process orders and quote requests; handle cash. Coordinate deliveries as required, working with manufacturing, sales, distribution and outside vendors as needed. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Relationship Management: Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Inventory Management: Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the showroom stock as needed.
• Other tasks as assigned including assisting in the warehouse, loading and unloading product using the forklift.

Additional Details

• Saturday hours required during peak season
• On-call required

Qualifications and Compliance

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.