Inside Sales/Customer Service Representative

NEIGHBORLY; Maumee (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Monthly bonus

Paid uniforms

5 day work week

Job summary

Glass Doctor in Ohio is seeking an Inside Sales and Customer Service Representative for automotive and residential glass sales. You will handle sales calls, support customers from first contact through handoff to technicians, and pursue additional work.

The role emphasizes service quality, efficiency, and teamwork. Ideal candidates are self-motivated, energetic, and results-oriented with strong communication, organization, and computer skills.

Qualifications

• Prior experience in auto and/or flat glass industry is a plus.
• Proficient with business software and spreadsheet apps.
• Ability to use tablet-based technology.

Responsibilities

• Receive incoming calls professionally and courteously.
• Perform sales to close quotes and upsell services.
• Complete work orders and respond to customer feedback.
• Order parts and schedule auto/residential/commercial installs.
• Assist walk-in customers and support team as needed.

Skills

Excellent communication skills

Strong organizational skills

Time management

Computer literate

Tablet navigation

Customer service focus

Professional appearance

Tools

Microsoft Office

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Dental insurance

Inside Sales/ Customer Service Representative for Automotive and Residential Glass Sales

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

Position Description:

As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. This position is responsible for handling customers from the start of their experience with Glass Doctor until the handoff with the technician. You are responsible for proactively generating sales as well as handling service requests and customer feedback. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and close quotes.
• Complete work orders, return customer calls, and respond to customer complaints
• Order parts for upcoming residential, commercial and auto jobs.
• Schedule appointments for auto, residential and commercial installs.
• Assist walk-in customers
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Prior experience in the auto and/or flat glass industry is a plus
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Proficiency to navigate tablet based technology
• Excellent communication skills
• Good organizational and time management skills
• Ability to navigate new computer systems
• Professional appearance and personality

Benefits:

• Medical/Dental
• Paid vacation and holidays
• Simple IRA with company match
• Monthly bonus in addition to hourly rate
• Paid uniforms
• 5 day work week M-F