Customer Service Representative

Glass Doctor of Western Washington; Kent (WA); On-site; USD 20,664 - 24,796; Full time

Job summary

A local glass service provider in Kent, WA is seeking a Customer Service Representative to handle service requests, schedule appointments, and provide quotes for glass services. The ideal candidate is self-motivated and customer-focused with experience in sales and a professional demeanor. Compensation ranges from $15 to $18 per hour with opportunities for growth in a supportive small business team environment.

Qualifications

• Experience in the auto and/or flat glass industry is a plus.
• Proficiency in navigating tablet-based technology.
• Computer literate with business software knowledge.

Responsibilities

• Receive incoming calls in a professional manner.
• Quote and sell auto glass products.
• Schedule appointments for estimates and installations.
• Complete work orders and respond to customer calls.

Skills

Customer service focus

Sales skills

Organizational skills

Time-management skills

Tools

Tablet-based technology

Word processing software

Spreadsheet applications

Job description

Customer Service Representative – Kent, WA

We specialize in all things glass. Established in 1962 in Seattle, WA, Glass Doctor offers quick and affordable glass services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service‑focused professionals and office staff who are dedicated to creating an outstanding customer experience in a small business team setting.

As a Customer Service Representative, you are a key member of the team and represent Glass Doctor on support calls. You are responsible for proactively handling service requests for home and business glass, working with the dispatcher to schedule on‑site appointments for estimates and providing over the phone quotes for auto glass replacement. In addition you will be emailing and calling back customers regarding estimates that have been previously provided on‑site but remain unsold.

This position is for you if you are self‑motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

Specific Responsibilities

• Receive incoming calls in a professional and courteous manner
• Quote and sell auto glass
• Schedule Auto, Home and Business appointments for on‑site estimates and installations
• Follow‑up with all incoming service requests utilizing our system
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed, which may include cross‑training in related positions

Job Requirements

• Prior experience in the auto and/or flat glass industry is a plus
• Computer literate, with working knowledge of word processing, business software, and spreadsheet applications
• Proficiency to navigate tablet‑based technology
• Sales skills
• Good organizational and time‑management skills
• Professional appearance and personality

We are actively interviewing for this position – Apply today and our hiring manager will follow‑up!

Compensation: $15–$18 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.