Inside Sales - Customer Service Rep

externallincarecareers; Missouri; On-site; USD 45,000 - 65,000; Full time

Job summary

externallincarecareers seeks an Inside Sales professional to respond to and initiate customer inquiries, leveraging company standards to ensure accurate data handling and efficient operations.

Responsibilities include promoting products, addressing customer needs, and supporting physician communications, with emphasis on compliance and data integrity.

Qualifications

• Graduate from an accredited high school.
• Inside sales experience desired.
• Medical industry knowledge beneficial.
• Prior computer experience required.
• Must type at least 25–30 words per minute.

Responsibilities

• Promotes products and facilitates customer needs by assessing qualification, explaining benefits, and assisting with physician communications as necessary.
• Resolves customer concerns by providing accurate information regarding products and services.
• Records customer information and maintains database by entering and verifying required data.
• Adheres to compliance policies, procedures, and standards.
• Facilitates sales process by sharing information with internal and external contacts.

Skills

Inside sales

Medical knowledge

Computer skills

Typing speed 25-30 wpm

Education

High School Diploma

Job description

This employee increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and uses company resources, policies, and procedures to provide complete, accurate data.

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness

Job Responsibilities:

• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Adheres to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results

• Inside sales experience
• Medical industry knowledge beneficial
• Prior computer experience
• Must type at least 25-30 words per minute

Education and Experience:

• Graduate from an accredited high school

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.