Customer Service/Sales Support Representative

externallincarecareers; Clearwater (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

externallincarecareers in Clearwater, FL is seeking a customer service-focused representative to handle inquiries, promote products, and ensure accurate data entry. You will resolve issues, follow up with customers, and contribute to sales metrics.

Prior customer service and/or health care experience is preferred, with a typing speed of 25–30 wpm. High school diploma or GED is required. This role is on-site in Florida.

Qualifications

• Experience in customer service and/or sales preferred
• Healthcare experience preferred
• Typing speed of 25–30 wpm
• High school diploma or GED required

Responsibilities

• Respond to incoming and/or outgoing customer inquiries to drive revenue using company policies and data
• Ensure patient contact is handled with accuracy and operational effectiveness
• Promote products and services, explaining benefits and assisting with physician communication as necessary
• Resolve customer concerns
• Record customer information by obtaining, entering, and verifying required data
• Provide customer follow-up as required
• Contribute to departmental objectives through tracked contact and sales results

Skills

Customer service

Sales

Typing speed

Education

High school diploma or GED

Job description

This employee increases revenue by responding to incoming and/or initiating outgoing customer inquiries; using company resources, policies, and procedures to provide complete, accurate data.

• Ensure patient contact is handled with accuracy and operational effectiveness
• Promote products, thoroughly explaining product and/or services, benefits, and assisting with facilitating physician communication as necessary
• Resolve customer concerns
• Record customer information by obtaining, entering, and verifying required data
• Provide customer follow-up as required
• Contribute to departmental objectives through tracked contact and sales results

#CC

• Prior customer service and/or sales experience preferred, but not required
• Prior health care and/or medical experience preferred, but not required
• Must be able to type at least 25-30 wpm

Education:

• High school diploma or GED required