Inside Sales Customer Service

Surestaff, LLC; Elgin (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Electronic weekly pay

Job summary

Surestaff is hiring an Inside Sales Customer Service professional in Elgin, IL to drive new business opportunities and support sales growth through outbound prospecting and superior customer service.

The role requires 1–2 years in inside sales or related fields, strong communication, and proficiency with Microsoft Office. Expect a fast-paced environment with regular outbound activity and order entry responsibilities.

Qualifications

• 1–2 years of inside sales, telemarketing, or customer service experience.
• Proficient with Microsoft Office (Word, PowerPoint, Excel).
• Highly organized multitasker who thrives in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Make approximately 75 outbound calls per day to generate new business opportunities.
• Conduct cold calls to identify and qualify potential customers.
• Deliver sales presentations over the phone explaining products, pricing, and services.
• Answer 70–80 calls daily and maintain professional interactions with customers.
• Enter orders accurately and maintain organized sales documentation.

Skills

Outbound calls

Cold calling

Customer service

Microsoft Office

Excel

Education

High school diploma or equivalent

Job description

SURESTAFF is immediately hiring for a Inside Sales Customer Service for a company in Elgin, IL.

The Inside Sales Customer Service is responsible for generating new business opportunities and supporting sales growth through proactive outbound prospecting and exceptional customer service.

SURESTAFF is invested in their team members!

All temp-to-hire employees are offered competitive compensation ($45,000-$50,000/yr) as well as a benefits package including health insurance (medical, dental, and vision).

Available shifts include: M-F 7am-3:30pm OR 8:30am-5pm

Inside Sales Customer Service Duties and Responsibilities:

• Make approximately 75 outbound calls per day to prospective and existing customers to generate new business opportunities.
• Conduct cold calls to identify and qualify potential customers.
• Deliver professional sales presentations by phone, explaining products, pricing, and services.
• Answering between 70-80 phone calls daily.
• Maintaining a positive and professional attitude toward external and internal customers.
• Follow up on leads generated through marketing efforts, referrals, customer inquiries, and previous sales contacts.
• Develop and maintain a pipeline of qualified prospects.
• Identify opportunities to upsell and cross-sell products and services.
• Enter customer orders accurately into company systems.
• Research all information and gather documentation for customer credits.
• Track customer communications and maintain organized sales documentation.
• Perform other duties as assigned to support the sales and business development team.

Inside Sales Customer Service Requirements and Qualifications:

• High school diploma or equivalent required
• Minimum of 1–2 years of experience in inside sales, telemarketing, customer service, or a related sales role.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Highly organized multitasker who works well in a fast-paced environment
• Excellent oral and written communication skills.
• Experience making approximately 75 or more outbound sales/prospecting calls per day required.
• Commitment to continual education about the company, products and services.

About Surestaff

At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle.

Benefits

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs.

Surestaff is an equal opportunity employer.

Notice Regarding the Use of Artificial Intelligence in Employment DecisionsIn accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment‑related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision‑making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.