INSIDE SALES & CUSTOMER SERVICE

SunSource; Baton Rouge (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

Ford-Gelatt, a SunSource Company, in Baton Rouge, LA, seeks a Customer Service Representative to support inside sales, answer technical and commercial questions, and develop pump proposals. The role includes identifying parts, providing quotations, and processing orders to ensure accuracy against proposals.

Ideal candidates have an associates degree or equivalent, knowledge of pumps and rotating equipment, and proficient Microsoft Office skills for daily tasks.

Qualifications

• Associates degree or equivalent (2-year college/technical school) preferred.
• 2–4 years related experience acceptable.
• Strong knowledge of pumps, rotating equipment, mechanical seals is helpful.

Responsibilities

• Provide outstanding service to customers and support to the outside sales staff.
• Answer questions on products or systems by phone or email.
• Develop pump proposals and become a product expert on assigned lines.
• Assist customers in identifying parts and providing quotations.
• Enter orders in the order handling system after confirming proposal validity.
• Build relationships with suppliers' factory personnel and customers.
• Coordinate with service teams to resolve technical problems.

Skills

Mechanical aptitude

Discount pricing calculations

Microsoft Office

Education

Associates Degree or equivalent

Tools

Microsoft Office

Job description

Ford-Gelatt, a SunSource Company and leading distributor of process pumps and components in the fluid process market, is currently seeking a Customer Service Representative in Baton Rouge, LA. We're looking for an energetic, self-driven and technically inclined individual to join our inside sales team. In this role, you will be responsible for:

• Providing outstanding service to our customers and support to the outside sales staff
• Answering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systems
• Develop pump proposals and become a product expert on assigned product lines
• Specialize in parts for our equipment. Assist customers with identifying parts they require and provide quotations
• Focus on other products in the larger SunSource catalog and help drive business growth on these products
• Enter orders in our order handling system after review of customer order to confirm consistency with our proposal
• Develop working relationships with our suppliers' factory personnel
• Develop relationships with our customers so that they think of our Company first for their rotating equipment needs
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application specialist or Manager
• Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with our products
• Participating in Inside sales quote followup activities and outbound calling

Preferred Education & Experience:

• Associates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experience
• Working knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitude
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages
• Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)