Inside Sales & Customer Experience Manager (Technical)

Mueller Water Products; Tennessee; On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

ESPP

Job summary

Mueller Water Products is seeking a Customer Experience Account Manager in Decatur, IL. This role blends inside sales, customer service, and technical support, supporting established partners and customers with product selection and service. The position reports toGas Customer Experience Manager and starts at $27.50/hour.

The ideal candidate has strong communication, teamwork, and organizational skills, plus a technical background in mechanical systems and proficient MS Office usage.

Qualifications

• Documented work experience with direct inside sales and/or customer service support in sales, marketing, and/or customer support.
• High degree of technical competency. Must understand the operation of mechanical systems.
• Intermediate computer experience with Word, Excel, Outlook, and PowerPoint.
• High level of interpersonal skills and ability to communicate effectively.
• Exceptional verbal and written communication skills.
• Ability to work in a team setting and gain trust across Mueller locations.
• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills.
• Technical/Mechanical background.

Responsibilities

• Develop and maintain relationships with end user personnel to enhance the customer service experience.
• Provide technical information in response to field inquiries.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Educate customers regarding features and benefits of our products in order to improve product related sales and customer satisfaction.
• Support outside sales by providing product selection, applications, limitations, and price quotation information to end users and Regional Account Managers.
• Recommend alternate products based on cost, availability or specifications.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Act as liaison between Regional Account Managers/customers and various plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• Carry out additional job responsibilities and duties as required.

Skills

Inside sales experience

Customer service

Interpersonal skills

Verbal and written communication

Teamwork

Decision making

Organizational skills

Technical/Mechanical background

Education

Bachelor’s degree in business, engineering, communications, technology, or sales-related discipline

Tools

AS400/JD Edwards (JDE)

Act/Outlook

Job description

Mueller Water Products is seeking a Customer Experience Account Manager in Decatur, IL. This role blends inside sales, customer service, and technical support, supporting established partners and customers with product selection and service. The position reports toGas Customer Experience Manager and starts at $27.50/hour.

The ideal candidate has strong communication, teamwork, and organizational skills, plus a technical background in mechanical systems and proficient MS Office usage.