Customer Experience Account Manager

Mueller Water Products; Decatur (IL); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with 5% company match

Employee Stock Purchase Plan

Tuition reimbursement

Job summary

Mueller Water Products is looking for a Customer Experience Account Manager to provide in-person and remote support to distribution partners and customers in Decatur, Illinois. The role includes assessing customer needs, resolving complaints, and collaborating with manufacturing teams.

The ideal candidate will have a high school diploma and strong communication skills, with a focus on customer service. The position offers benefits including medical, dental, and a 401(k) plan.

Qualifications

• 2+ years of customer service and/or inside sales experience.
• Ability to use a phone/headset for up to eight hours per day.
• Availability for minimal travel (<5%).

Responsibilities

• Assess customer needs via phone or email.
• Resolve customer complaints and manage all related paperwork.
• Act as liaison between customers and manufacturing plants.

Skills

Strong communication skills

Customer-oriented approach

Intermediate computer proficiency

Organizational skills

Team-player capability

Education

High school diploma or equivalent

Bachelor’s degree in business, communications, or related field

Tools

Salesforce

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

Customer Experience Account Manager

Mueller Water Products, Inc. is seeking a dedicated Account Manager for our Customer Experience (C/X) Team. The role focuses on providing in‑person and remote support to established distribution partners and customers – no cold‑calling or outbound sales. The position is located at our Shared Services office in Decatur, Illinois and reports to a Customer Experience Supervisor.

Responsibilities

• Assess and address external customer needs via phone or email, including stock checks, expedites, technical support, order history tracking, shipments, order entry, and product applications/limitations.
• Resolve customer complaints and issues, handling all related paperwork and follow‑up until process completion.
• Act as liaison between territory managers/customers and Mueller manufacturing plants, coordinating with Planners and Manufacturing Department Heads for expedite requests and lead times.
• Listen to customer needs and recommend Mueller products that fit the requested application.
• Perform additional duties as required.

Required Qualifications

• High school diploma or equivalent.
• Strong communication skills with a customer‑oriented approach.
• Intermediate computer proficiency and quick learning ability.
• Team‑player with ability to gain trust and respect across locations.
• Organizational and time‑management skills.
• Availability to use a phone/headset for up to eight hours per day and minimal travel (<5%).

Preferred Qualifications

• 2+ years of customer service and/or inside sales experience.
• Bachelor’s degree in business, communications, or related field.
• Experience with mainframe programs such as JD Edwards (E1).
• Familiarity with Salesforce, Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Technical/Mechanical background.

Work Schedule

Monday – Friday. Start times between 7:00 a.m. – 10:00 a.m.; end times 4:00 p.m. – 7:00 p.m. Most shifts are 7 a.m. – 4 p.m. or 8 a.m. – 5 p.m. (60‑minute unpaid lunch). Overtime may be required intermittently; this is a non‑exempt position eligible for overtime pay.

Compensation

$27.50 per hour. Total compensation will reflect base pay plus benefits.

Benefits

Medical, dental, and vision insurance; 401(k) with 5% company match; Employee Stock Purchase Plan; short‑term and long‑term disability; vacation; 100% paid parental leave; tuition reimbursement; student debt retirement matching; well‑being program; Employee Assistance Program; life insurance; supplemental insurance at group rates; and additional benefits.

Equal Employment Opportunity

Mueller Water Products, Inc. is an equal‑employment employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state, or local law. We will make reasonable accommodations for qualified individuals with disabilities. This employer participates in E‑Verify.

How to Apply

Submit your application through the Mueller Water Products career portal at https://muellerwaterproducts.com/careers. Resumes received by other means will not be reviewed.