Inside Sales Representative

Mueller Water Products; Chattanooga, Northern (TN, KY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan with 5% Company match

Employee Stock Purchase Plan (ESPP)

short-term and long-term disability

vacation

100% paid parental leave

tuition reimbursement

student debt retirement matching

EAP

Job summary

Mueller Water Products is seeking an Inside Sales Representative in the Chattanooga, TN area to support customers with stock checks, quotations and order tracking. You will coordinate with outside sales reps, plants and planners to ensure accurate lead times and responsive service.

The role emphasizes customer orientation, strong communication, and the ability to work in a team while handling technical questions and documentation. Overtime may be required based on demand.

Qualifications

• 2+ years of customer service and/or inside sales experience.
• Strong experience with mainframe programs for inventory control (AS400/JD Edwards).
• Strong communications background.

Responsibilities

• Assess and address external customer needs with stock checks, expedites, and order history tracking.
• Analyze customer requirements and develop proposals to meet needs.
• Provide support to resolve customer complaints and ensure follow-up until complete.
• Act as liaison between outside sales reps/customers and plants.
• Coordinate with Planners and Manufacturing to convey lead times.

Skills

Customer service

Inside sales

Quotations

Time management

Communication

Teamwork

Analytical mindset

Tools

AS400/JD Edwards (JDE)

Job description

Who We Are:

Thank you for your interest in Mueller Water Products, Inc. For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America. Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations. By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.

Inside Sales Representative

Are you an individual looking to flourish as an inside sales professional? Would you like to be part of a company involved in the transmission of clean drinking water for more than 160 years? Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an immediate opening for an Inside Sales Representative in the Chattanooga, Tennessee area.

Mueller ensures one of the world’s most precious resources, clean drinking water, reaches millions of people on a daily basis. Come be a part of something that sustains and enriches the lives of every human being.

Responsibilities

• Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments and product applications/limitations.
• Analyze customer requirements and develop proposals that best meet the needs of our customers.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Act as liaison between outside sales representatives/customers and various plants.
• Work closely with Planners and Manufacturing Department to provide current information on lead times.
• This position reports to the Inside Sales Manager.

Required Skills

• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner
• Prepare quotations and submittals for the outside sales reps and customers
• Demonstrated organizational and time management skills
• Technical/Mechanical background to interpret specifications, build documents and respond to customer questions and concerns.
• Strong attention to detail to identify discrepancies and research skills to locate documents to confirm findings.
• Intermediate computer experience required with ability to quickly learn and navigate new computer programs.
• Strong written and verbal communication skills
• Strong time management skills
• Strong analytical mindset
• Ability to effectively work in a team setting.
• Knowing role on team, based on project/task
• Demonstrated ability to follow Standard Work processes on a daily basis

Required Qualifications

• 2+ years of customer service and/or inside sales experience
• Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE)
• Previous work experience or other activities demonstrating the requirement of a strong communications background

Desired Qualifications

• Proficient with Microsoft Office and Adobe Acrobat
• Work experience in a manufacturing environment a plus
• Experience with valves and valve actuation
• Experience with preparing technical proposals
• Ability to determine and act on internal and external customer needs

Primary work hours will be Monday through Friday. Work hours will vary based on customer requirements. This position is non-exempt and does qualify for overtime pay.

Salary/Pay Range

$25.00 - $28.00 per hour USD. The compensation range above reflects a good‑faith estimate of starting base pay for full‑time (40 hours per week) employment as of the date of posting. Individual compensation may vary depending on a variety of factors, including, but not limited to, the role, professional experience, job-related skills, achievements, and/or work location. The range listed is only one component of the total compensation package offered to candidates.

Other Compensation & Benefits

• medical, dental, and vision insurance
• 401k plan with 5% Company match
• Employee Stock Purchase Plan (ESPP)
• short-term and long-term disability benefits
• vacation
• 100% paid parental leave
• tuition reimbursement program
• student debt retirement matching
• welfare program
• Employee Assistance Program (EAP)
• company‑provided life insurance
• supplemental insurance at group rates
• and more.

Equal Employment Opportunity

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department.

Notice of E‑Verify Participation

This employer participates in E‑Verify. E‑Verify is a web‑based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I‑9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

• IER Right to Work Poster (English/Spanish)
• E‑Verify Participation Poster (English/Spanish)

Accommodation: If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.

Mueller Water Products is Where Intelligence Meets Infrastructure® Mueller Water Products, Inc. (www.muellerwaterproducts.com) is a leading manufacturer and marketer of products and services used in the transmission, distribution and measurement of water in North America. Our broad product and service portfolio includes engineered valves, fire hydrants, pipe connection and repair products, metering products, leak detection, and pipe condition assessment. We help municipalities increase operational efficiencies, improve customer service and prioritize capital spending, demonstrating why Mueller Water Products is Where Intelligence Meets Infrastructure®.