Inside Sales & Customer Experience Lead

CATENON WORLDWIDE EXECUTIVE SEARCH; Cedar Grove (NJ); On-site; Full time

Job summary

A leading pool cleaning company located in Cedar Grove, NJ, seeks a Sales and Customer Service Manager. This role involves planning and directing the inside sales team, developing customer service policies, and ensuring customer satisfaction with technical products. Candidates should have at least 5 years of experience leading a team focused on customer service and sales, particularly in a technical field. A proactive attitude and excellent communication skills are essential. Competitive compensation and growth opportunities are offered.

Qualifications

• 5+ years managing a customer service/inside sales team, preferably with technical products.
• Experience in professional channels like distributors and dealers.
• Previous external sales experience is a plus.

Responsibilities

• Plan and control inside sales team activities to enhance customer relationships.
• Develop and implement customer service policies.
• Handle escalated customer issues and track complaints.
• Monitor employee productivity and motivate team to meet goals.

Skills

Strategic planning

B2B and B2C customer care

Communication skills

Technical product knowledge

Excel proficiency

Proactive attitude

Sales orientation

Tools

SAP

Job description

A leading pool cleaning company located in Cedar Grove, NJ, seeks a Sales and Customer Service Manager. This role involves planning and directing the inside sales team, developing customer service policies, and ensuring customer satisfaction with technical products. Candidates should have at least 5 years of experience leading a team focused on customer service and sales, particularly in a technical field. A proactive attitude and excellent communication skills are essential. Competitive compensation and growth opportunities are offered.