Inside Sales Associate - Madison, WI

Rheem Manufacturing; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading manufacturing company located in Madison, WI is seeking an Inside Sales Representative to provide excellent customer service and support. The ideal candidate will have 3 years of relevant experience and possess strong communication skills. Responsibilities include managing customer orders, assisting customers in person, and providing product information. This position values goal-driven and organized individuals who can positively engage with various customers. Join a team dedicated to product innovation and sustainability.

Qualifications

• 3 years related industry experience and/or equivalent field work experience.
• Knowledge of HVAC products preferred, but not required.
• Ability to communicate with customers over the telephone, email and/or in person.
• Good listener with the ability to assess customer need.

Responsibilities

• Promptly answer incoming telephone calls, emails, and text messages.
• Assist customers in person with placing orders and/or answering questions.
• Generate customer orders via phone and in person.
• Manage assigned house accounts with the goal of sales growth.

Skills

Customer communication

Listening skills

Self-motivation

Sales oriented

Education

Related degree

Job description

Job Description

Rheem is currently seeking an Inside Sales Representative to join our Madison, WI team! As an Inside Sales Representative, you will interact with customers over the telephone or in person, providing accurate information and generating customer orders. You will provide support during normal business hours, 7:00 a.m. – 5:00 p.m.

Responsibilities

• Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow‑up if needed
• Assist customers in person with placing orders and/or answering questions
• Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
• Generate customer orders via phone and in person through recommending products based on their specific needs
• Provide accurate information regarding item availability and timeline of ordering if required
• Manage assigned house accounts with the goal of growth in sales
• Assist warehouse with order pulling and processing based upon call volume
• May perform special projects as assigned

Qualifications

• 3 years related industry experience and/or equivalent field work experience
• Knowledge of HVAC products preferred, but not required
• Ability to communicate with customers over the telephone, email and/or in person
• Good listener with the ability to assess customer need
• Goal driven, action oriented, self‑motivated
• Able to deal with a variety of people and situations in a positive and open‑minded manner
• Well organized and represent the company in a professional manner
• Related degree is a plus

About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.

Our Behavior Based Values Set Us Apart

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.