Inside Sales: Customer Experience Champion

PGH Career Connector; Jefferson Hills (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

On-site gym

Health & Wellness Programs

Comprehensive benefits including medical, dental, and vision

Paid time off

401(k) with employer match

Job summary

PGH Career Connector is seeking a Customer Experience Representative in Jefferson Hills, United States. This role involves managing customer orders and inquiries in a collaborative environment, supporting the sales team to meet revenue goals.

The successful candidate will have at least an Associates Degree and several years of related experience. Benefits include comprehensive health insurance, a gym, and wellness programs.

Qualifications

• 3 to 5 years of customer service experience in a related industry.
• Strong in both verbal and written communication.
• Proficient in Microsoft Office applications.

Responsibilities

• Answer incoming customer calls and respond to requests.
• Enter internet and phone orders into the ERP system.
• Provide product/service information and follow up on quotes.
• Support sales through cross-selling and upselling.
• Manage multiple orders and ensure customer satisfaction.

Skills

Professional verbal and written communication skills

Interpersonal skills

Organizational skills

Competent in Microsoft Office applications

Education

Associates Degree or Bachelor's Degree in business

Tools

Dynamics AX ERP database

Job description

PGH Career Connector is seeking a Customer Experience Representative in Jefferson Hills, United States. This role involves managing customer orders and inquiries in a collaborative environment, supporting the sales team to meet revenue goals.

The successful candidate will have at least an Associates Degree and several years of related experience. Benefits include comprehensive health insurance, a gym, and wellness programs.