HVAC Customer Experience Specialist — In-Office

Sila Services; Pittsburgh (Allegheny County); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Referral program

Potential for bonuses/commissions

Comprehensive paid training

Job summary

Sila Services is seeking a Customer Service Representative in Pittsburgh, PA to provide exceptional service and support. This full-time position involves engaging with customers through various communication channels, ensuring all inquiries are managed effectively.

The ideal candidate should have at least 3 years of relevant experience, excellent communication skills, and a professional demeanor. Benefits include medical, dental, and vision insurance, as well as a 401(k) plan with company matching.

Qualifications

• 3+ years of professional customer service experience required.
• 1 year of HVAC industry experience preferred.
• Call center experience required.

Responsibilities

• Field inbound customer inquiries via phone, text, and email.
• Screen, qualify and schedule appointments for technicians.
• Input customer data into database.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Self-motivation

Customer service skills

Computer savvy

Education

BA/BS preferred

Tools

Microsoft Office

Job description

Sila Services is seeking a Customer Service Representative in Pittsburgh, PA to provide exceptional service and support. This full-time position involves engaging with customers through various communication channels, ensuring all inquiries are managed effectively.

The ideal candidate should have at least 3 years of relevant experience, excellent communication skills, and a professional demeanor. Benefits include medical, dental, and vision insurance, as well as a 401(k) plan with company matching.