Inside Sales & Customer Care Specialist

Hajoca Corporation; Cumberland (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx cover

Life insurance and long-term disabilty

Paid vacation, holidays, and sick time

Paid pregnancy and parental leave

Paid day of community service

401(k)

Employee discounts

College tuition benefits

Job summary

Hajoca Corporation, Cumberland, MD, is seeking a Customer Service Representative to accurately process sales orders and bids, assist customers at pickup, and grow sales by becoming a trusted advisor. You will handle inquiries, price issues, and returns per policy while supporting the Product Manager and completing reports.

The role emphasizes strong communication, product knowledge, and use of Microsoft Office to manage contactFiles, call reports, and data analysis. Competitive benefits apply.

Qualifications

• Experience in customer service or inside sales.
• Knowledge of products sold in the Profit Center preferred.

Responsibilities

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager's activities as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Inside sales

Microsoft Office

Communication skills

Tools

Microsoft Office

Job description

Hajoca Corporation, Cumberland, MD, is seeking a Customer Service Representative to accurately process sales orders and bids, assist customers at pickup, and grow sales by becoming a trusted advisor. You will handle inquiries, price issues, and returns per policy while supporting the Product Manager and completing reports.

The role emphasizes strong communication, product knowledge, and use of Microsoft Office to manage contactFiles, call reports, and data analysis. Competitive benefits apply.