Inside Sales & Customer Service Rep

Hajoca; Kalamazoo (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company contributions

Paid vacation and holidays

Employee discounts

Paid time off

Job summary

Hajoca Corporation in Kalamazoo, MI seeks a friendly Customer Service Representative to process orders, assist customers at the Profit Center, and grow sales as a trusted advisor. You will help resolve issues, manage returns, and communicate with credit teams as needed.

The role requires good English, basic math, and proficiency with Microsoft Office. Strong communication and teamwork abilities are essential for success in this fast-paced environment.

Qualifications

• Experience in customer service or inside sales.
• Strong communication and listening skills.
• Ability to upsell or cross-sell and build relationships.

Responsibilities

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely.
• Process Inside Sales returns and refund paperwork in accordance with Company policy.
• Communicate changes in a customer’s business that might affect credit risk.
• Complete daily, weekly and monthly reports.
• Support the Product Manager’s activities as needed.

Skills

Customer service

Inside sales

Microsoft Office

Phone etiquette

Tools

CRM software

MS Office

Job description

Hajoca Corporation in Kalamazoo, MI seeks a friendly Customer Service Representative to process orders, assist customers at the Profit Center, and grow sales as a trusted advisor. You will help resolve issues, manage returns, and communicate with credit teams as needed.

The role requires good English, basic math, and proficiency with Microsoft Office. Strong communication and teamwork abilities are essential for success in this fast-paced environment.