Counter Sales Pro - Customer Service & Upsell Expert

Hajoca Corporation in; Knoxville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Hajoca Corporation in Knoxville is seeking a personable Counter Salesperson to help customers at the sales counter and to process orders accurately. You will answer questions about products, prices, and availability, and assist with pickups and returns as needed.

The role emphasizes strong customer service, attention to detail, and teamwork with warehouse staff to keep displays stocked and organized. A minimum of 1+ year in customer service or counter sales is preferred.

Qualifications

• 1+ years of experience in customer service or counter sales.
• Knowledge of products sold at the Profit Center.
• Must be able to read, write, and understand English.

Responsibilities

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date and obtain customer signature before releasing material.
• Provide customers with information regarding product specifications, pricing, and availability.
• Keep counter area clean, neat, stocked, and safely displayed.
• Ensure security at the customer contact point.
• Communicate changes in a customer’s business that might affect credit risk.
• Process cash sale returns and refund paperwork per policy.
• Inform supervisor of inventory levels that could impact service levels.
• Assist coworkers in servicing customers, stocking merchandise, and pulling orders for delivery.
• Complete required safety training and other duties as assigned.

Skills

Customer service

Counter sales

Communication skills

English proficiency

Job description

Hajoca Corporation in Knoxville is seeking a personable Counter Salesperson to help customers at the sales counter and to process orders accurately. You will answer questions about products, prices, and availability, and assist with pickups and returns as needed.

The role emphasizes strong customer service, attention to detail, and teamwork with warehouse staff to keep displays stocked and organized. A minimum of 1+ year in customer service or counter sales is preferred.