Inside Sales & Customer Care – Door Hardware

Access Door/Access Architectural Hardware; Keokuk (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Access Door / Access Architectural Hardware in Keokuk, IA is seeking an on-site Inside Sales / Customer Service representative to handle inquiries by phone and email, provide product information, and prepare quotes for commercial door hardware.

You will process orders, track shipments, coordinate with production and logistics, support lead generation, maintain records in the CRM, and help deliver a positive, professional customer experience.

Qualifications

• Inside Sales and Lead Generation skills to manage inquiries, develop opportunities, and support revenue growth.
• Customer Service and Customer Satisfaction skills to respond promptly, resolve issues, and build long-term relationships.
• Strong Communication skills, including clear phone and email communication and active listening.
• Basic proficiency with computers and office software (CRM systems, email, spreadsheets, and order entry tools).
• Ability to learn technical product information and explain commercial door hardware solutions to customers.
• High attention to detail, accuracy in order processing, and strong organizational skills.
• Ability to work on-site in Keokuk, IA, collaborate with team members, and support a fast-paced environment.
• Previous experience in inside sales, customer service, or a related role; experience in hardware or building materials is a plus.

Responsibilities

• Handle incoming customer inquiries by phone and email.
• Provide product information and prepare quotes.
• Process orders and track shipments.
• Coordinate with production and logistics to ensure on-time delivery.
• Proactively reach out to existing and potential customers.
• Support lead generation efforts and maintain CRM/order management records.
• Resolve customer issues and support warranty/returns.
• Contribute to a positive, professional customer experience.

Skills

Inside Sales

Lead generation

Customer Service

Communication

Active listening

Computer skills

Product knowledge

Attention to detail

Order processing

Experience in inside sales

Tools

CRM systems

Spreadsheets

Order entry tools

Email

Job description

Access Door / Access Architectural Hardware in Keokuk, IA is seeking an on-site Inside Sales / Customer Service representative to handle inquiries by phone and email, provide product information, and prepare quotes for commercial door hardware.

You will process orders, track shipments, coordinate with production and logistics, support lead generation, maintain records in the CRM, and help deliver a positive, professional customer experience.