Inside Sales Coordinator RV

Keystone Automotive Operations, Inc.; Irving (TX); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Keystone Automotive Operations, Inc. seeks an Inside Sales Coordinator RV at our Irving, TX location. You will build relationships with existing customers, identify new opportunities, and provide expert guidance on RV parts and services.

The role requires detail orientation, proactivity, and the ability to thrive in a fast-paced team environment where customer satisfaction is the priority. Strong communication and Microsoft Office skills are essential.

Qualifications

• 1+ years in a call center or customer-facing role.
• Experience with CRM systems and data maintenance.
• Strong communication and organizational skills.

Responsibilities

• Conduct outbound phone sales calls to promote products and services.
• Maintain CRM data accuracy and customer information.
• Analyze customer base for growth opportunities and trends.
• Provide frontline phone support, including technical assistance.
• Enter quotes and orders accurately and promptly.
• Build long-lasting customer relationships and meet daily metrics.
• Support quality improvement initiatives and process enhancements.

Skills

Customer service

Outbound sales

CRM proficiency

Microsoft Office

Time management

Verbal communication

Teamwork

Attention to detail

Education

HS Diploma or equivalent

Some college coursework preferred

Tools

CRM software

Job description

Inside Sales Coordinator RV

Location: Irving, TX

Role Summary

NTPStag is currently hiring an Inside Sales Coordinator RV for our Irving, TX location. Are you a motivated professional with a passion for customer service and knowledge of the RV parts and accessories market? In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services. Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.

Key Responsibilities

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
• Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Perform analysis of individual customer base to determine causes for customer growth and/or decline
• Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
• Provide front-line incoming phone queue support, including technical support
• Proper entry of quotes and orders.
• Serve as the initial point of contact for all customer service-related issues/concerns
• Build long-lasting business relationships with the customer base
• Maintain daily phone metric standards established by the management team
• Initiate and support the continual improvement of NTPStag’s quality improvement system.

Additional Responsibilities

• Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
• Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
• Accurately complete supporting order documentation
• Cultivate new business by prospecting and developing relationships with potential customers.
• Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
• Advise the customer on substitution or modification of the part when the part requested is not available.
• Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
• Independently evaluate criteria and propose an appropriate price for parts
• Assume other duties as assigned.

Required Qualifications

• 1+ years of related applicable call center experience.
• HS Diploma or equivalent.
• Solid Microsoft Office experience
• Strong time management and organization skills
• Strong written and verbal communication skills
• Demonstrates attention to detail and accuracy in work assignments.
• Ability to communicate effectively and tactfully with customers
• Ability to thrive in a group/team environment
• Flexible to work variable schedules, if needed.
• Ability to work under pressure comfortably.
• Ability to travel, up to 10%, for customer visits or trade shows
• Will show up on time, as scheduled

Preferred Qualifications

• RV industry experience.
• Some college coursework/degree preferred.
• Prior sales or account management experience
• Experience in training / educating people (Example: Teaching your customer how to use online/system features)

Work Environment

• Work is primarily sedentary: you must be able to sit for extended periods of time and frequently use a computer, keyboard, and mouse.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• The employee must occasionally lift and/or move up to 50 pounds.

Who We Are

NTPStag is a division of Keystone Automotive Operations (KAO). KAO is North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:

Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun

With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.

Why Join NTPStag?

We’re not just delivering parts — we’re delivering opportunity. At NTPStag, we believe in investing in our people. We offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that’s driving the future of the RV parts and accessories market.

Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

• Health Benefits: Medical, Dental, Vision, HSA/FSA Options
• Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
• Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
• Paid Time Off (PTO) & Holidays

• Education Support: Tuition Assistance and Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Purchase Discounts
• Professional Opportunities: Ongoing training, internal growth, and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity