Inside Sales Coordinator- Outbound Calls Only

LKQ Corp; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k with Company Match

Life Insurance

Job summary

LKQ Corporation in Raleigh, NC is seeking motivated individuals to join our team as sales support and customer service professionals for automotive parts. You will promote parts, answer questions, and help customers find the right components.

You will generate revenue by applying product knowledge, delivering timely service, and building lasting customer relationships in a fast-paced environment. This full-time role offers growth opportunities and a comprehensive benefits package.

Qualifications

• Education & experience required as listed in the job posting.
• Strong communication and customer service skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Provide information on warranties, price, quality of parts, and delivery times.
• Complete internal documents supporting any transaction (invoices, credits, returns).
• Prospect and develop relationships with potential customers to cultivate new business.
• Inform customers of prices, shipping dates, delays, and other information needed.
• Advise customers on substitutions when a part is unavailable.
• Process orders including entry, pricing, quantities, and shipping data.
• Follow-up with customers as needed.

Education

High School Diploma/GED

College coursework or degree

Job description

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.

Responsible for generating revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions regarding parts, pricing, and services.

Essential Job Duties

• Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
• Complete internal documents supporting any transaction (credits, invoices, work order and/or interchange and returns, etc.).
• Prospect and develop relationships with potential customers to cultivate new business.
• Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Advise customers on substitution or modification of part when part requested is not available.
• Process orders - perform order entry, review orders for correct handling, pricing, quantities, and shipping data (may dispatch orders in some locations).
• Follow-up with customers as needed.
• Assume other duties as assigned.

Supervisory Responsibilities

Not responsible for supervising employees.

Minimum Requirements

Education & Experience

• High School Diploma/GED

Preferred Requirements

• College coursework or degree.
• Prior automotive experience and knowledge of automotive parts.
• Bilingual English/Spanish.
• Cold calling experience required.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Basic computer skills.
• Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Prioritize assigned and routine tasks. Handle appropriately.
• No additional competencies required.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• The employee must occasionally lift and/or move up to 50 pounds.

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

Join us for an exciting career journey with positive, driven individuals.