Inside Sales Coordinator

Knapheide; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, Dental insurance

401K plan

12 paid holidays

Commission on qualifying sales

Job summary

Knapheide Truck Equipment Center in San Diego, CA is seeking an Inside Sales Coordinator to support the outside sales team with quotations, order intake, and warranty support for truck equipment installations. The role requires creating standard and custom quotes, researching costs, lead times, and supplier options while ensuring timely communication with customers and accurate order processing.

Full-time, Monday–Friday, 7:00 AM–4:00 PM; prior sales or estimator experience preferred; opportunity

Qualifications

• Experience in inside sales/estimating for commercial vehicle upfitting.
• Strong verbal and written communication with customers.
• Proficient in MS Office (Word, Excel, Outlook).
• Able to work under pressure and meet deadlines while delivering service.
• Ability to work independently and follow instructions.

Responsibilities

• Process quote requests with cost, freight, price and lead time.
• Research quotes using data and supplier information.
• Verify cost and lead time via catalogs and sources.
• Coordinate with suppliers for price concessions on large opportunities.
• Assist outside sales with technical inquiries and cross‑department liaison.
• Communicate with customers to clarify specs and changes.
• Complete quotes promptly and update systems.
• Provide Parts Sales support for local store walk‑ins.
• Manage Installation Purchase Orders and track progress.
• Deliver on‑site support to monitor orders.
• Prepare quotations for walk‑in customers.
• Prepare municipal and custom equipment quotes.
• Coordinate with internal departments and suppliers for pricing and fulfillment.
• Maintain records and provide status updates.

Skills

Inside Sales

Estimator

Communication

Work under pressure

Independent work

Education

High School Diploma or GED

Associate degree or related experience preferred

Tools

MS Office (Word, Excel, Outlook)

Job description

Knapheide Truck Equipment Center – Inside Sales Coordinator

Location: San Diego, CA. Position: Inside Sales Coordinator – full-time. Working hours: Monday‑Friday, 7:00 AM – 4:00 PM.

General Description

Support outside sales team with quotations and responses to their inquiries, and provide them with customer‑related information. Create both standard and custom quotes for truck equipment installations, manage the inflow of customer orders, manage warranty claims, and assist with sales promotional activity preparation.

Reasons To Work With Us

• Stability – We’ve been in business since 1848.
• Growth opportunities – Over 25 retail stores and upfit centers, and continued expansion.
• Never settle – We’re committed to adapt, overcome, and continuously improve.
• Collaborative, supportive, and engaging work environments.
• North America’s most popular manufacturer of work truck bodies and truck beds.

Essential Duties And Responsibilities

• Process quote requests provided by the outside sales team, including equipment cost, freight, sell price and lead time for each opportunity.
• Research prior quotes/build data including material, labor and customer feedback in the creation of new quotations.
• Investigate options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead‑time in the quote.
• Utilize the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities.
• Assist the outside sales department with technical inquiries by developing working relationships with Purchasing and Engineering and involve as appropriate.
• Communicate directly with customers when required to clarify specifications, explain exceptions and/or changes/delays.
• Complete quotes in a timely manner, continually updating the system and the outside sales representative if delays are anticipated.
• Provide Parts Sales support for local store, including walk‑in customers.
• Manage and maintain Installation Purchase Orders (IPO) processing, ensuring orders are entered, tracked, and updated accurately.
• Deliver on‑site support to monitor and update work‑in‑process orders, ensuring timely communication and status visibility.
• Prepare quotations and process orders for walk‑in customers, providing exceptional customer service and product guidance.
• Develop and prepare municipality and custom equipment quotations, including researching specifications, pricing, lead times, and supplier options.
• Coordinate with internal departments and external suppliers to ensure accurate pricing, availability, and order fulfillment.
• Maintain accurate records within company systems and provide timely updates on order status, delays, and customer requirements.

Preferred Training And Experience

• Inside Sales and/or Estimator experience in Commercial Truck, Van or Trailer upfitting.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office Word, Excel and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Compensation & Incentives

• Opportunity to earn commission on qualifying sales, including parts sales.
• Health, Vision, Dental and 401K benefits offered.
• 12 Paid Holidays.

Education/Certification Requirements

• High School Diploma or GED required.
• Associate degree or work‑related experience preferred.

If you are someone who takes pride in the work you do, never settles for second best, and is looking for a jump start on a new career, apply today!