Inside Sales Coordinator

Aston Carter; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Aston Carter is seeking an Inside Sales Coordinator in San Diego, CA to serve as the central contact for customers, outside sales reps, suppliers, and internal teams. You will manage quotes, orders, and project coordination to deliver custom truck equipment solutions.

You will own the customer experience from inquiry to delivery, support proposals, and maintain ERP records, enabling smooth cross-functional collaboration and accurate, timely communications.

Qualifications

• 2+ years of inside sales, customer service, sales support, or technical customer-facing experience
• Experience processing quotes, purchase orders, sales orders, and warranty claims
• Strong customer service and relationship-building skills
• Experience managing multiple priorities in a fast-paced environment
• Proficiency with ERP systems and Microsoft Office (Excel, Word, Outlook)
• Excellent written and verbal communication skills
• High school diploma or GED

Responsibilities

• Own the customer experience from initial inquiry through final delivery and post-sale support
• Develop accurate quotes for standard and custom truck equipment installations
• Research specifications, materials, labor requirements, pricing, and lead times
• Collaborate with suppliers to obtain pricing and source equipment
• Support outside sales representatives by preparing competitive proposals
• Analyze historical quotes and build data to improve future estimates
• Serve as the primary contact for customers by phone, email, and in person
• Guide customers through product selection, pricing, and order status updates
• Resolve customer concerns with professionalism and exceptional service
• Process sales orders, purchase orders, and warranty claims
• Maintain ERP records and track order progress with timelines and updates
• Coordinate with Engineering, Purchasing, Production, and Product Support
• Utilize Excel and ERP systems to track orders and generate reports

Skills

Customer service

Communication

Organization

Multi-tasking

Problem solving

Education

High school diploma or GED

Tools

ERP systems

Excel

Word

Outlook

Job description

Job Description

Job Description

Inside Sales Coordinator

San Diego, CA | Full-Time | Contract-to-Hire | Career Growth Opportunity

Build Your Career in Commercial Truck Equipment Sales

Are you a customer-focused sales professional who enjoys solving problems, coordinating complex orders, and working directly with customers? We're seeking an Inside Sales Coordinator to join a growing truck equipment center where you'll play a critical role supporting sales operations, managing customer relationships, and driving successful project execution.

This is more than a traditional inside sales position. You'll serve as the central point of contact between customers, outside sales representatives, suppliers, technicians, engineering teams, and production management, helping bring custom truck equipment solutions to life.

If you're looking for a stable, long-term opportunity with a collaborative team environment and a clear career path into Outside Sales, we'd love to hear from you.

Why Join Us

• Clear pathway into Outside Sales and career advancement
• Stable, growing organization with long-term opportunities
• Collaborative, family-oriented team culture
• Hands-on exposure to truck equipment, manufacturing, and custom vehicle upfitting
• Direct customer interaction and ownership of projects from start to finish
• Structured onboarding and training program
• Monday-Friday schedule with no weekends

What You'll Do

As the Inside Sales Coordinator, you'll own the customer experience from initial inquiry through final delivery and post-sale support.

Sales & Quoting

• Develop accurate quotes for standard and custom truck equipment installations
• Research specifications, materials, labor requirements, pricing, and lead times
• Collaborate with suppliers to obtain pricing and source equipment
• Support outside sales representatives by preparing competitive proposals
• Analyze historical quotes and build data to improve future estimates

Customer Support & Relationship Management

• Serve as the primary point of contact for customers by phone, email, and in person
• Guide customers through product selection, pricing, and order status updates
• Resolve customer concerns professionally while maintaining exceptional service standards
• Provide proactive communication throughout the sales and installation process

Order Management & Coordination

• Process sales orders, purchase orders, and warranty claims
• Maintain accurate records within the ERP system
• Track order progress and communicate timelines, updates, and delaysMonitor work-in-process orders and coordinate with internal departments

Cross-Functional Collaboration

• Work closely with Engineering, Purchasing, Production, and Product Support teams
• Visit the production floor to gather technical information and validate equipment details
• Coordinate with suppliers to ensure product availability and timely fulfillment
• Support municipal and custom equipment projects requiring specialized specifications

Reporting & Administration

• Utilize Excel and ERP systems to track orders, generate reports, and analyze data
• Maintain organized documentation for quotes, warranties, service requests, and customer communications
• Assist with sales promotions, process improvements, and branch initiatives

Required Qualifications

• 2+ years of inside sales, customer service, sales support, or technical customer-facing experience
• Experience processing quotes, purchase orders, sales orders, and warranty claims
• Strong customer service and relationship-building skills
• Experience managing multiple priorities in a fast-paced environment
• Proficiency with ERP systems and Microsoft Office, particularly Excel, Word, and Outlook
• Excellent communication skills, both written and verbal
• High school diploma or GED

Preferred Qualifications

• Experience in commercial truck equipment, vehicle upfitting, manufacturing, automotive, industrial equipment, or related industries
• Parts sales experience
• Quoting or estimating experience
• Ability to interpret technical specifications and supplier information
• Experience supporting an outside sales organization
• Associate degree or equivalent work experience

The Ideal Candidate

You are:

• Customer-focused and solution-oriented
• Organized and detail-driven
• Comfortable working with both technical and non-technical stakeholders
• Resourceful when researching specifications, pricing, and solutions
• Confident communicating with customers, suppliers, and internal teams