Parts Manager

Knapheide; McHenry (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) with 7% company contribution

Medical, dental, and vision insurance

Employer paid Life Insurance

Job summary

Knapheide Truck Equipment Center in McHenry, IL is hiring a full-time Parts Manager to oversee the parts department, manage inventory, and support production teams to ensure timely parts availability.

The role emphasizes customer service, staff supervision, and collaboration with installers and sales, with a focus on maintaining pricing, handling escalations, and improving organization of the parts department.

Qualifications

• High School Diploma or GED
• Exceptional customer service skills
• Strong computer skills
• Ability to lift/move up to 75 pounds

Responsibilities

• Fosters positive customer relations through effective communications; responding quickly to escalations and inquiries in a cooperative, supportive and professional manner; serves as customer liaison to parts department
• Takes full responsibility of the parts staff and results by communicating job expectations, planning, monitoring, and appraising job results; developing, coaching, counseling and disciplining employees; initiating, coordinating, and enforcing systems, policies and procedures.
• Reviews schedule for possible vacancies and possible changes
• In this role, the person is expected to handle sales and parts requests for walk in and call-in customers as needed.
• Handle complex or pressing customer needs.
• Handling and managing customer complaints and issues in a timely manner.
• Investigate, receive, and support customer parts requests.
• Document transactions that occur with customers in a manner that assures proper follow up and achieves customer satisfaction.
• Assist the materials department with the project to label all parts and improve the organization in the parts department.
• Work with the production team to assure that they can obtain the parts that they need from the parts department in a timely manner.
• Order parts and manage inventory as requested.
• Maintain parts pricing.
• Maintains a good working relationship with the Installers and Parts Department, Salesmen and Customers.

Skills

Customer service

Team leadership

Inventory management

Strong computer skills

Education

High School Diploma or GED

Job description

Knapheide Truck Equipment Center in McHenry, IL is looking to hire a full-time Parts Manager.

At Knapheide, you're more than an employee. You're part of a family filled with multi-generation employees who take pride in the work they do. Knapheide has been in business since 1848 and is the premier work truck equipment, accessory and commercial upfit provider in the United States, with more than 25 locations across the country.

Benefits & Perks

• Paid Time Off
• Paid Holidays, including Black Friday and Christmas
• 401(k) with 7% company contribution, once eligible
• Medical, dental, and vision insurance
• Employer paid Life Insurance

Essential Duties & Responsibilities

• Fosters positive customer relations through effective communications; responding quickly to escalations and inquiries in a cooperative, supportive and professional manner; serves as customer liaison to parts department
• Takes full responsibility of the parts staff and results by communicating job expectations, planning, monitoring, and appraising job results; developing, coaching, counseling and disciplining employees; initiating, coordinating, and enforcing systems, policies and procedures.
• Reviews schedule for possible vacancies and possible changes
• In this role, the person is expected to handle sales and parts requests for walk in and call-in customers as needed.
• Handle complex or pressing customer needs.
• Handling and managing customer complaints and issues in a timely manner.
• Investigate, receive, and support customer parts requests.
• Document transactions that occur with customers in a manner that assures proper follow up and achieves customer satisfaction.
• Assist the materials department with the project to label all parts and improve the organization in the parts department.
• Work with the production team to assure that they can obtain the parts that they need from the parts department in a timely manner.
• Order parts and manage inventory as requested.
• Maintain parts pricing.
• Maintains a good working relationship with the Installers and Parts Department, Salesmen and Customers.

OUR IDEAL CANDIDATE

• Respectful - kind, positive, and helpful
• Career-minded - looking for more than a job
• Team player - gets along well with others
• Pride in your work - desire to produce quality work and ensure customer satisfaction

Requirements

• High School Diploma or GED Equivalent
• Exceptional customer service skills
• Strong computer skills
• Ability to lift/move up to 75 pounds