Inside Sales Coordinator

Rhenus Logistics; McDonough (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Continuous Training

Great Team

Flat Hierarchies

Room for Innovation

Events

Quick Decision Processes

Job summary

Rhenus Logistics in Georgia, United States, is seeking an experienced Inside Sales Professional to manage customer inquiries, prepare quotations, and support business development within the freight forwarding and logistics sector. You will collaborate with operations, carriers, and global partners to deliver optimized transportation solutions and grow key accounts.

The role emphasizes strong communication, pricing accuracy, and relationship-building in a fast-paced environment.

Qualifications

• Bachelor's degree in business, supply chain, logistics, or related field, or equivalent experience.
• 3+ years in inside sales, sales support, customer service within logistics.
• Experience preparing freight quotations and supporting business development activities.
• Knowledge of international freight forwarding and supply chain operations.
• Proficiency with MS Office; CRM and TMS experience preferred.
• Excellent written and verbal English communication.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely, professional support and coordinating solutions with internal teams.
• Prepare and manage quotations, pricing proposals, and sales documentation with a high degree of accuracy.
• Develop competitive freight pricing by collaborating with operations, carriers, and the global network to identify the best transportation solutions.
• Coordinate with operations teams to verify routing options, transit times, service availability, and shipment requirements.
• Follow up on quotations and sales opportunities, maintaining regular communication with prospective customers to support business development efforts.
• Partner with Business Development Managers to identify, qualify, and pursue new business opportunities while supporting the sales pipeline.
• Collaborate with Rhenus offices and international partners to develop customized logistics solutions that meet customer requirements.
• Maintain accurate customer records, pricing data, sales activities, and pipeline information within internal systems.
• Prepare sales reports and analyze performance metrics to support business planning and management reviews.
• Maintain internal pricing databases, customer contact directories, and sales support documentation.
• Coordinate customer onboarding activities, including credit documentation, account setup, and welcome communications.
• Build and maintain strong customer relationships by delivering exceptional service and identifying opportunities to support long-term account growth.
• Perform other duties and special projects as assigned.

Skills

Inside sales

Customer service

Quotation preparation

Sales support

CRM proficiency

English communication

Time management

Education

Bachelor's degree

Equivalent experience

Tools

CRM platforms

TMS systems

MS Office

Job description

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Job Description

What you can expect

• Serve as the primary point of contact for customer inquiries, providing timely, professional support and coordinating solutions with internal teams.


• Prepare and manage customer quotations, pricing proposals, and sales documentation with a high degree of accuracy.


• Develop competitive freight pricing by collaborating with operations, carriers, and the global network to identify the best transportation solutions.


• Coordinate with operations teams to verify routing options, transit times, service availability, and shipment requirements.


• Follow up on quotations and sales opportunities, maintaining regular communication with prospective customers to support business development efforts.


• Partner with Business Development Managers to identify, qualify, and pursue new business opportunities while supporting the sales pipeline.


• Collaborate with Rhenus offices and international partners to develop customized logistics solutions that meet customer requirements.


• Maintain accurate customer records, pricing data, sales activities, and pipeline information within internal systems.


• Prepare sales reports and analyze performance metrics to support business planning and management reviews.


• Maintain internal pricing databases, customer contact directories, and sales support documentation.


• Coordinate customer onboarding activities, including credit documentation, account setup, and welcome communications.


• Build and maintain strong customer relationships by delivering exceptional service and identifying opportunities to support long-term account growth.


• Perform other duties and special projects as assigned.

What you bring

• Bachelor’s degree in business, supply chain management, logistics, or a related field, or an equivalent combination of education and relevant experience.


• 3+ years of experience in inside sales, sales support, customer service, or commercial operations within the freight forwarding, logistics, transportation, or supply chain industry.


• Previous experience preparing freight quotations, coordinating customer proposals, or supporting business development activities is strongly preferred.


• Working knowledge of international freight forwarding, transportation services, and global supply chain operations; experience with ocean, air, or multimodal freight is considered a strong asset.


• Familiarity with international shipping documentation, Incoterms, and customs processes is considered an asset.


• Proficiency with Microsoft Office, particularly Excel, Outlook, and Word; experience with CRM platforms and transportation management systems (TMS) is highly desirable.


• Strong communication and interpersonal skills, with the ability to build relationships and provide exceptional customer service.


• Highly organized with excellent time management skills and the ability to manage multiple priorities in a fast-paced environment.


• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.


• Self-motivated, results-oriented, and proactive, with a strong sense of ownership and initiative.


• Demonstrated ability to quickly learn new systems, adapt to changing priorities, and work collaboratively within a team environment.


• Professional written and verbal communication skills in English.