Inside Sales Coordinator

iicrc-careers; Maryland; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO Team Wall is seeking an Inside Sales Coordinator (Residential Account Manager) to guide homeowners through restoration journeys from estimates to completion. This in-office role, based out of Sparks/Glencoe, MD, emphasizes delivering accurate estimates, coordinating with production teams, and ensuring a superior customer experience.

You will engage with homeowners, explain options, and drive opportunities to closure while maintaining clear, proactive communication and documentation.

Qualifications

• Exceptional communicator with strong interpersonal skills.
• Organized and detail-oriented in fast-paced settings.
• Customer-focused with ability to build relationships.
• Proactive, solution-oriented mindset for problems.
• Able to manage multiple priorities efficiently.
• Professional, dependable and coachable.
• Adaptable to training and changing processes.

Responsibilities

• Manage residential restoration opportunities from estimate through project completion.
• Deliver and explain estimates to homeowners clearly.
• Follow up with customers to convert opportunities into sold projects.
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting.
• Provide proactive project updates and exceptional customer communication.
• Resolve issues quickly while advocating for the customer and company.
• Maintain accurate documentation within company systems.
• Build long-term relationships that create outstanding customer experiences.

Skills

Exceptional communicator

Highly organized

Customer-focused

Relationship-driven

Solution-oriented

Adaptable/coachable

Multitask management

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

Compensation

Base Salary: $55,000-$60,000 annually

On-Target Earnings (OTE): $80,000-$85,000 annually

Base Salary + Uncapped Commission

Guide Homeowners Through Restoration with Confidence

When disaster strikes, homeowners need more than a contractor—they need a trusted advisor.

At SERVPRO Team Wall, our Inside Sales Coordinator (internally referred to as our Residential Account Managers) serve as the primary point of contact for customers throughout their restoration journey. From delivering estimates and explaining the process to coordinating with production teams and ensuring an exceptional customer experience, you'll help families navigate one of the most stressful events of their lives.

This is an in-office position, based out of Sparks/Glencoe MD.

What You'll Do

• Manage residential restoration and reconstruction opportunities from estimate through project completion
• Deliver and explain estimates to homeowners
• Follow up with customers and help convert opportunities into sold projects
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting
• Provide proactive project updates and exceptional customer communication
• Resolve issues quickly while advocating for both the customer and the company
• Maintain accurate documentation within company systems
• Build long-term relationships that create outstanding customer experiences

What We're Looking For

We're looking for someone who is:

• An exceptional communicator
• Highly organized and detail-oriented
• Customer-focused and relationship-driven
• Solution-oriented and proactive
• Able to manage multiple priorities in a fast-paced environment
• Professional, accountable, and dependable
• Adaptable; receptive to training and coaching

Preferred Experience

Experience in one or more of the following is preferred:

• Restoration
• Residential construction
• Insurance claims
• Property management
• Account management
• Customer success
• Project coordination
• Home improvement or consultative sales

Why Join SERVPRO Team Wall?

• Competitive compensation plus performance incentives
• Career growth opportunities
• Ongoing professional development
• Collaborative, team-first culture
• Opportunity to make a meaningful impact on customers during difficult times

If you enjoy helping people, building relationships, and seeing projects through to successful completion, we'd love to hear from you.