Customer Solutions Representative

Servprometropittsburgheast; Maryland; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Vision insurance

Dental insurance

Company parties

Competitive salary

Opportunity for advancement

Job summary

SERVPRO Team Wall is seeking a Customer Solutions Representative (Residential Account Manager) to guide homeowners through the restoration journey from estimates to project completion. This in-office role is based out of Sparks/Glencoe, MD, focusing on exceptional customer experiences and proactive communication throughout the process.

You will deliver estimates, coordinate with production teams, and follow up to convert opportunities into sold projects while maintaining strong relationships

Qualifications

• Excellent communication, organization, and customer-centric approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and coordination skills.

Responsibilities

• Manage residential restoration and reconstruction opportunities from estimate through project completion.
• Deliver and explain estimates to homeowners.
• Follow up with customers and help convert opportunities into sold projects.
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting.
• Provide proactive project updates and exceptional customer communication.
• Resolve issues quickly while advocating for both the customer and the company.
• Maintain accurate documentation within company systems.
• Build long-term relationships that create outstanding customer experiences.

Skills

Exceptional communicator

Highly organized

Customer-focused

Relationship-driven

Solution-oriented

Multi-tasking

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

Compensation
Base Salary: $55,000-$60,000 annually

On-Target Earnings (OTE): $80,000-$85,000 annually

Base Salary + Uncapped Commission

Guide Homeowners Through Restoration with Confidence

When disaster strikes, homeowners need more than a contractor - they need a trusted advisor.

At SERVPRO Team Wall, our Customer Solutions Representatives (internally referred to as our Residential Account Managers) serve as the primary point of contact for customers throughout their restoration journey. From delivering estimates and explaining the process to coordinating with production teams and ensuring an exceptional customer experience, you'll help families navigate one of the most stressful events of their lives.

This is an ideal opportunity for someone who enjoys relationship building, problem solving, project coordination, and helping customers make informed decisions. This is an in-office position, based out of Sparks/Glencoe MD.

What You'll Do

• Manage residential restoration and reconstruction opportunities from estimate through project completion
• Deliver and explain estimates to homeowners
• Follow up with customers and help convert opportunities into sold projects
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting
• Provide proactive project updates and exceptional customer communication
• Resolve issues quickly while advocating for both the customer and the company
• Maintain accurate documentation within company systems
• Build long-term relationships that create outstanding customer experiences

What We're Looking For

We're looking for someone who is:

• An exceptional communicator
• Highly organized and detail-oriented
• Customer-focused and relationship-driven
• Solution-oriented and proactive
• Able to manage multiple priorities in a fast-paced environment
• Professional, accountable, and dependable
• Adaptable; receptive to training and coaching

Preferred Experience

Experience in one or more of the following is preferred:

• Restoration
• Residential construction
• Insurance claims
• Property management
• Account management
• Customer success
• Project coordination
• Home improvement or consultative sales

Why Join SERVPRO Team Wall?

• Competitive compensation plus performance incentives
• Career growth opportunities
• Ongoing professional development
• Collaborative, team-first culture
• Opportunity to make a meaningful impact on customers during difficult times

If you enjoy helping people, building relationships, and seeing projects through to successful completion, we'd love to hear from you.