Inside Sales Clerk

Bolsan; California (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the Aerospace sector is seeking a Customer Service Clerk to manage data entry and customer support. This dynamic role requires a high-energy, self-motivated individual who thrives in a fast-paced environment and is committed to delivering exceptional service. You will work closely with Sales, Program Management, and Operations to ensure smooth execution of customer orders and satisfaction. If you possess strong interpersonal skills, attention to detail, and a problem-solving mindset, this is an exciting opportunity to contribute to a vital industry while developing your career in a supportive team environment.

Qualifications

• 1+ years experience with order entry software systems.
• Must have excellent written and verbal communication skills in English.

Responsibilities

• Ensure premier service and full customer satisfaction through internal support.
• Build and maintain strong relationships with Sales Team and internal teams.

Skills

Customer Service

Data Entry

Order Entry Software

Interpersonal Skills

Problem Solving

Communication Skills

Attention to Detail

ERP/MRP Systems

Job description

Customer Service Clerk – This role is responsible for managing day-to-day execution of data entry and Customer Service support for strategic Aerospace accounts to ensure on-time execution, delivery, and overall performance of new and existing awards. This role works closely with Sales, Program Management, and Operations to support the Program/Account Management Process.

Main Duties and Responsibilities:

• Ensure premier service and full customer satisfaction through internal administrative support
• Build and maintain strong relationships with Sales Team and internal focals
• Purchase Order / Change Order Entry
• Customer shipment setup including "will call" and freight forwarding, and Advanced Shipment Notification creation
• General administrative tasks as needed
• Additional Duties, as assigned.

Requirements:

• Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3) the International Traffic in Arms Regulations (ITAR)
• High energy, self-motivated team player with a willingness to learn
• Must have strong interpersonal skills working with internal teams
• Hands-on approach with attention to detail. Leads by example
• 1+ years experience with order entry software systems
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Must have excellent written and verbal communication skills in English
• Efficient phone and video conferencing skills and the ability to interact professionally with others
• Must be able, capable and willing to troubleshoot and problem solve to improve customer service
• Ability to work in a high-concentration and fast-paced manufacturing environment
• Experience with ERP or MRP systems a plus

This job profile in no way states or implies that these are the only duties to be performed by the jobholder. The incumbent will be required to follow any other instructions or perform any other duties as requested by their supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential elements may change when necessary.

Location: VALENCIA, CA / United States

Industry: Procurement, Manufacturing & Transport