Inside Sales Clerk

Lamsco West, Inc.; California (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Clerk to join their dynamic team. This role is pivotal in managing data entry and customer service for strategic Aerospace accounts, ensuring on-time execution and delivery. You'll collaborate closely with Sales, Program Management, and Operations to support the Program/Account Management Process. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you. Join a company that values teamwork and offers a supportive atmosphere where you can grow and make a difference in the aerospace sector.

Qualifications

• 1+ years experience with order entry software systems.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Manage data entry and customer service support for aerospace accounts.
• Ensure customer satisfaction through administrative support.

Skills

Customer Service

Data Entry

Interpersonal Skills

Problem-Solving

Order Entry Software

Communication Skills

Attention to Detail

ERP/MRP Systems

Education

High School Diploma

Relevant Experience

Tools

Order Entry Software

ERP Systems

Job description

Customer Service Clerk - This role is responsible for managing day-to-day execution of data entry and Customer Service support for strategic Aerospace accounts to ensure on-time execution, delivery, and overall performance of new and existing awards. This role works closely with Sales, Program Management, and Operations to support the Program/Account Management Process.

Main Duties and Responsibilities:

• Ensure premier service and full customer satisfaction through internal administrative support
• Build and maintain strong relationships with Sales Team and internal focals
• Purchase Order / Change Order Entry
• Customer shipment setup including "will call" and freight forwarding, and Advanced Shipment Notification creation
• General administrative tasks as needed
• Additional Duties, as assigned.

Requirements: Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be:

• Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3) the International Traffic in Arms Regulations (ITAR)
• High energy, self-motivated team player with a willingness to learn
• Must have strong interpersonal skills working with internal teams
• Hands-on approach with attention to detail. Leads by example
• 1+ years experience with order entry software systems
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Must have excellent written and verbal communication skills in English
• Efficient phone and video conferencing skills and the ability to interact professionally with others
• Must be able, capable, and willing to troubleshoot and problem-solve to improve customer service
• Ability to work in a high-concentration and fast-paced manufacturing environment
• Experience with ERP or MRP systems a plus

This job profile in no way states or implies that these are the only duties to be performed by the jobholder.

The incumbent will be required to follow any other instructions or perform any other duties as requested by their supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential elements may change when necessary.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Location: VALENCIA, CA / United States

Industry: Procurement, Manufacturing & Transport