Inside Sales Center Confirmation Agent - Lexington, KY

Renewal by Andersen Metro & Midwest; Lexington (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

12 Paid Holidays

Opportunities for professional growth

Job summary

Renewal by Andersen Metro & Midwest in Lexington, KY seeks two Call Center Confirmation Agents to schedule in-home design consultations and manage homeowner appointments. You will work from a script, maintain accurate records, and support design consultants while delivering top-tier customer service.

The role offers full-time hours, weekday schedules, and benefits including health, dental, vision, and life insurance along with paid time off and holidays.

Qualifications

• 1–2 years of call center or customer service experience preferred.
• Follow a comfortable script.
• Confirm appointments with homeowners via call or texting system.
• Strong ability to work independently and stay self-motivated.
• Excellent active listening and communication skills.
• Detail-oriented with strong organizational abilities.
• Positive attitude with strong problem-solving skills.
• Energetic, versatile, and highly motivated.
• Basic proficiency in Microsoft Office.

Responsibilities

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
• Follow provided scripts and processes to accurately set qualified appointments
• Maintain accurate customer records and appointment details within internal databases
• Support Design Consultants by ensuring appointment information is complete and properly documented
• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
• Represent the company professionally and positively in every customer interaction

Skills

Active listening

Communication skills

Detail-oriented

Problem-solving

Self-motivated

Time management

Customer service

Energetic

Microsoft Office

Tools

Microsoft Office

Job description

Join our Renewal by Andersen of Lexington, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation - the most recognized window brand in North America.

We are currently seeking two motivated and customer-focused Call Center Confirmation Agents to join our growing team.

Available Schedules

Position 1

Monday – Friday
8:00 AM – 5:00 PM OR 8:30 AM – 5:30 PM

This position is scheduled for full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.

Compensation & Benefits

• Base Pay: $20 per hour
• Monthly Bonus Opportunity: Up to $1,000
• Paid Time Off
• 12 Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Opportunities for professional development, training, and career advancement

Qualifications

• 1–2 years of call center or customer service experience preferred
• Follow a comfortable script
• Confirm appointments with homeowners via call or texting system
• Strong ability to work independently and stay self-motivated
• Excellent active listening and communication skills
• Detail-oriented with strong organizational abilities
• Positive attitude with strong problem-solving skills
• Energetic, versatile, and highly motivated
• Basic proficiency in Microsoft Office

Key Responsibilities

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
• Follow provided scripts and processes to accurately set qualified appointments
• Maintain accurate customer records and appointment details within internal databases
• Support Design Consultants by ensuring appointment information is complete and properly documented
• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
• Represent the company professionally and positively in every customer interaction

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.

$20 - $20 an hour

Base Pay: $20 per hour

Monthly Bonus Opportunity: Up to $1,000