Inside Sales Center Agent - Lexington, KY

Renewal by Andersen; Lexington (KY); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Base Pay

Monthly Bonus Opportunity

Paid Time Off

12 Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Career development

Job summary

Renewal by Andersen of Lexington, KY is seeking four motivated Call Center Agents to join our team. You will make inbound and outbound calls to schedule in-home design consultations, follow scripts to qualify appointments, and maintain accurate records.

This role offers full-time hours (40 per week), a $20 per hour base pay, and a monthly bonus up to $1,000. We provide a benefits package including health, dental, vision, life insurance, paid time off, and holidays.

Qualifications

• 1–2 years of call center or customer service experience preferred.
• Ability to work independently and stay self-motivated.
• Excellent active listening and communication skills.

Responsibilities

• Make inbound and outbound calls and text leads/customers to schedule in-home design consultations.
• Follow scripts and processes to set qualified appointments.
• Maintain accurate customer records and appointment details in internal databases.
• Support Design Consultants by ensuring appointment information is complete and documented.
• Deliver exceptional customer service in line with Renewal by Andersen’s Signature Service Program.
• Represent the company professionally in every customer interaction.

Skills

Active listening

Communication skills

Self-motivation

Detail-oriented

Organizational skills

Problem-solving

Energetic

Versatile

Tools

Microsoft Office

Job description

Join our Renewal by Andersen of Lexington, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -the most recognized window brand in North America.

We are currently seeking four motivated and customer-focused Call Center Agents to join our growing team.

Available Schedules

Position 1

Monday - Friday

8:30 AM - 5:30 PM

Position 2

Tuesday - Saturday

8:30 AM - 5:30 PM

Both scheduled positions are full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.

Compensation & Benefits

• Base Pay: $20 per hour
• Monthly Bonus Opportunity: Up to $1,000
• Paid Time Off
• 12 Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Opportunities for professional development, training, and career advancement

Qualifications

• 1-2 years of call center or customer service experience preferred
• Strong ability to work independently and stay self-motivated
• Excellent active listening and communication skills
• Detail-oriented with strong organizational abilities
• Positive attitude with strong problem-solving skills
• Energetic, versatile, and highly motivated
• Basic proficiency in Microsoft Office

Key Responsibilities

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
• Follow provided scripts and processes to accurately set qualified appointments
• Maintain accurate customer records and appointment details within internal databases
• Support Design Consultants by ensuring appointment information is complete and properly documented
• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
• Represent the company professionally and positively in every customer interaction

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.