Inside Sales Center Agent

Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Life insurance

Career growth

Job summary

Renewal by Andersen is seeking an Inside Sales Center Agent in Orlando to engage homeowners, manage inquiries, and convert leads into scheduled appointments for our elite sales consultants.

You will respond to calls, emails, and chats, record detailed notes, and qualify leads while promoting our premium window and door solutions. A strong customer service background and reliable transportation are preferred.

Qualifications

• Requires 1+ year in Sales & Marketing or related experience.
• Strong customer service orientation and professional phone manner.
• Proficient with computers and able to type at least 30 WPM.

Responsibilities

• Professionally respond to inbound calls, emails, and live chats regarding homeowner inquiries.
• Record detailed notes for each homeowner interaction proficiently and accurately.
• Qualify incoming leads while generating interest in our products and services.
• Schedule in-home sales consultant appointments and collaborate with the team as needed.
• Provide excellent customer service and resolve issues with urgency and professionalism.

Skills

Sales experience

Customer service

Phone etiquette

Typing speed

Computer proficiency

Education

High School Diploma or Equivalent

Job description

At Renewal by Andersen, we deliver a signature service experience unlike any other in the home improvement industry. As a premium window and door replacement company, we recognize that our Inside Sales Center Agents are more than representatives; they set the tone, spark meaningful conversations, and create memorable first impressions for every homeowner we serve.

What We Offer

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within
• Paid Training – comprehensive training with a supportive team committed to your success
• Income (On Average): $40,000yr - $60,000yr (Base + Performance Bonus) (Paid Weekly!)
• Schedule: Monday - Friday 10AM - 7PM | Saturday & Sunday 9AM - 5:30PM Full-Time | At Least 1 Weekend Shift Per Week

As an Inside Sales Center Agent, you will identify, engage, and create opportunities with prospective homeowners across our multiple markets. Your goal will be to maximize the conversion rate of all incoming calls, leads, and inquiries into scheduled appointments for our team of elite sales consultants.

Responsibilities

• Professionally respond to inbound calls, emails, and live chats regarding homeowner inquiries
• Record detailed notes for each homeowner interaction proficiently and accurately
• Qualify incoming leads while generating interest in our products and services
• Schedule in-home sales consultant appointments and collaborate with the team as needed
• Provide excellent customer service and resolve issues with urgency and professionalism

Requirements

• High School Diploma or Equivalent
• At least 1yr of Sales & Marketing Experience
• At least 1yr of Customer Service & Professional Phone Etiquette Experience
• Prior Experience within the Home Improvement or Appointment Setting Industry is a Plus
• Must have reliable transportation
• Must be comfortable utilizing dual computer screens
• Must be proficient with computers and able to type at least thirty words per minute

Must be willing to undergo a criminal background check

This Company Participates in E-Verify

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment".

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.