HVAC Field Technical Support Representative - Midwest

Rheem Manufacturing Company; Michigan; On-site; USD 70,000 - 95,000; Full time

Job summary

Rheem Manufacturing Company seeks a Field Technical Support Representative to provide HVAC technical advice and training to distributors and dealers while serving the U.S. Midwest and Central Canada from a field base near a major airport.

The role emphasizes diagnostics, customer training, and cross-functional collaboration. Ideal candidates hold an Associate degree in a technical field with 5+ years of HVAC experience, strong refrigeration knowledge, and excellent communication skills.

Qualifications

• Associates degree in a technical field.
• 5+ years direct HVAC or industry experience.
• Strong knowledge of HVAC refrigeration cycle.
• Excellent verbal and written communication skills.
• Computer literate.
• Must be able to perform physical functions of the role, including lifting up to 50 pounds, crawling, and climbing.
• Ability to travel roughly 50% of the time.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for HVAC and building control issues.
• Coach, mentor, and train customers and HVAC technicians on best practices and safety protocols.
• Conduct site visits to investigate product failures and training opportunities.
• Act as liaison between customers, contractors, and internal teams to resolve field issues.
• Perform other duties as required.

Skills

HVAC experience

Verbal & written communication

Computer literacy

Education

Associates degree in technical field

Bachelor's degree in related field

Job description

Job Description

LOCATION REQUIREMENT: Field-based but must reside in the Midwestern United States and be near a major U.S. airport.

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives—every day. This Field Technical Support Representative will provide Commercial and Residential HVAC technical advice and training to customers including distributors and their dealers on the proper application, installation, operation, and service of our products. This position will serve our U.S. Midwest and Central Canadian district. This position is field based within the US district and must be based near a major US airport.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for complex commercial and residential HVAC and building control issues.
• Coach, mentor, and train our customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.
• Conduct site visits to investigate product failures, manufacturing defects, and to aid in training for customers.
• Act as the technical liaison between customers, contractors, and internal teams to resolve issues within the field.
• Perform other duties as required.

Qualifications

• Associates degree in technical field
• 5+ years direct HVAC or industry experience
• Strong knowledge of HVAC refrigeration cycle
• Excellent verbal and written communication skills.
• Computer literate
• Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
• Ability to travel roughly 50% of the time.

How To Stand Out

• Bachelors Degree in related field
• Prior instructor/training experience preferred.
• NATE certifications preferred.

As a Leader At Rheem, How You Achieve Results Is As Important As The Results You Achieve. While LEADING SELF, You Will Be Expected To Demonstrate The Following Competencies And Behaviors

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.

Our Behavior Based Values Set Us Apart

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.