Inside Sales Associate - Customer Solutions & Orders

FloWorks; Town of Clifton Park (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and Disability Ins

401(k) with company match

Health Savings & Flexible Spending

Supplemental coverage (Accident, CI, H

Job summary

FloWorks is seeking an Inside Sales I to develop customer relationships by identifying needs and informing customers about products and services. You will handle requests via phone, fax, or email, and coordinate with the outside sales team to ensure superb service.

The role involves processing orders, providing pricing, and maintaining strong vendor and customer relationships in a busy office setting. Experience is 0–2 years, HS diploma, and proficiency with MS Office and Adobe are valued.

Qualifications

• HS Diploma or GED required; 0–2 years of experience.
• Good written and verbal communication skills.
• Knowledge of MS Office software and Adobe.
• Self-driven with a positive attitude and demeanor.
• Excellent communication, time management and organizational skills.
• Ability to work independently.

Responsibilities

• Provides pricing and delivery information.
• Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments.
• Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily.
• Performs follow-up to ensure timely shipment of materials and customer satisfaction.
• Maintains strong working relationships with Customers and Vendors.
• Purchase Material as needed for Customer orders and stock material.
• Resolves customer service issues.
• Tracks open sales orders.
• Various duties assigned by the supervisor.

Skills

Industry product knowledge

Written and verbal communication

Time management

Organizational skills

Independence

Self-motivated

Education

HS Diploma or GED

Tools

MS Office

Adobe

Job description

FloWorks is seeking an Inside Sales I to develop customer relationships by identifying needs and informing customers about products and services. You will handle requests via phone, fax, or email, and coordinate with the outside sales team to ensure superb service.

The role involves processing orders, providing pricing, and maintaining strong vendor and customer relationships in a busy office setting. Experience is 0–2 years, HS diploma, and proficiency with MS Office and Adobe are valued.