Inside Sales Associate-C

Security Equipment Supply; Madison Heights (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Profit sharing

Health benefits

Job summary

Security Equipment Supply, Inc. (SES) is hiring an Inside Sales Associate in Detroit, MI. You will build and maintain relationships with existing customers and pursue new business, delivering product solutions and exceptional service.

The role involves outbound calls, in-person visits, and collaboration with Sales, Marketing, and Logistics to meet revenue and margin goals while growing SES’s market presence.

Qualifications

• Associate degree or equivalent in sales, outside sales, SES experience and/or business development.
• Three years of related experience or equivalent mix of education/experience in sales, outside sales, SES experience and/or business development.
• Should have or seek to obtain thorough understanding of low voltage products and solutions.
• A commitment to providing exceptional service.

Responsibilities

• Maintain and grow relationships with current customers to generate incremental business.
• Make outbound calls and visits to prospects within assigned area and follow up on leads.
• Touch base with customers monthly or as needed.
• Follow quotes and orders, resolve customer issues and coordinate with internal teams.
• Collaborate with Sales Management, Marketing, Accounting, and Logistics.
• Maintain up-to-date industry and product knowledge through training.

Skills

Oral and written communication

Spanish language proficiency

Deductive and inductive reasoning

ERP systems

RM systems

Collaborative & autonomous work

Project/time management

Customer responsiveness

Microsoft Office

Education

Associate degree or equivalent in sales/business development

Three years of related sales experience

Understanding of low-voltage products

Tools

ERP systems

RM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Madison Heights, MI, US

5 days ago Requisition ID: 2070

Salary Range: $20.00 To $25.00 Hourly

Job Title: Inside Sales Associate

Company: Security Equipment Supply, Inc. (SES)

Location: Detroit, MI

Job Type: Full-Time | Non-Exempt

About Security Equipment Supply (SES)

Security Equipment Supply (SES) is a second-generation, family-owned distributor of low-voltage electronics. Since 1982, we've grown to 16 locations across 11 states, delivering trusted solutions in access control, fire and life safety, surveillance, home entertainment, and more.

We’re in a transformative phase—modernizing operations, investing in technology, and enhancing customer and employee experiences. SES is committed to growing talent from within and creating meaningful career paths across the organization.

At SES, we don’t just work here — we care for what we’ve built and the people we work with.

Work the SES Way: Curiosity Fun-Loving Spirit Commitment to Growth

Position Overview

Live the motto of "The Difference is the Way We Do Business" by serving existing and potential customers through facilitating sale of products / solutions and maintaining up to date industry knowledge. Always represent SES by providing exceptional customer service whether over the phone, by email, through our eCommerce channel, or in person. Seek to help our customers grow their businesses profitably, while increasing throughput to help SES attain our goals.

What You’ll Do

• Maintain / support existing business relationships with current customers and establish, develop, and build relationships with prospective customers to grow and generate incremental business for SES’s products/services.
• Make outbound calls and / or in-person visits to existing and prospective customers within assigned area / territory on a regular basis. Follow up on leads in a timely fashion.
• Touch base with customer / prospect monthly, or more frequently as determined by our business with their organization.
• Achieve personal sales and gross margin goals as set by the Branch Manager and approved by the Sales Manager. Actively participate in the available commission plan(s) / variable compensation structures.
• Use Relationship Management (RM) to track existing and facilitate conversion of potential customers into customers.
• Consistently follow up on open quotes and orders.
• Resolve customer complaints by investigating problems; developing solutions; and making recommendations to management.
• Follow established credit policies/procedures including PCI compliance to protect our customers and SES.
• Coordinate sales effort with Sales Management, Marketing, Accounting, and Logistics.
• Maintain up to date industry expertise and grow product knowledge through continuous training provided by SES and SES approved partnerships.
• Maintain regular, open communication with the Branch Manager in regards to any growth prospects, lost opportunities/business, customer service related opportunities, challenges, or issues.
• Ensure all company policies and procedures are followed and violations are reported to the Branch Manager and/or the appropriate Administrative Manager.
• Maintain a safe, secure, and clean working environment.
• Comply with any reasonable management request.
• Contributes to team effort by pursuing outlined goals for Branch of the Year contest
• These goals are aligned with pursuing "The Goal" of increasing throughput, decreasing operating expense, and improving cash flow for the organization.
• Communication and coordination with logistic support and CRS as appropriate about customer orders, repairs, and returns.

Required Skills

• Oral and written communication/comprehension
• Spanish Speaking Preferred
• Deductive and inductive reasoning
• Thorough understanding and application of ERP and RM systems
• Possess the ability to work collaboratively and autonomously
• Project/time management
• Responsiveness and follow-through with customers
• Basic knowledge of Microsoft suite of products

Required Education and Experience

• Associate degree or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
• Three years of related experience or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
• Should have or seek to obtain a thorough understanding of low voltage products and solutions
• A commitment to always providing exceptional service

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without reasonable notice.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and standard software suite(s), such as the ERP (Enterprise Resource Planning) system, and the Microsoft Suite of products.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk or sit; use of hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to twenty-five pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Why Join SES?

• Competitive compensation: market-aligned salary + performance incentives
• Profit sharing & retirement: SEP IRA contributions and annual profit-sharing bonuses
• Health benefits: affordable medical, dental, and vision plans
• Career growth: ongoing development, advancement opportunities, and a promote- from-within culture

Be part of a growing company where your work matters, your growth is supported, and your success is celebrated.