Inside Sales Associate

VEGA Americas, Inc.; Mason (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

VEGA Americas, Inc. in Mason, OH is seeking an Inside Sales Associate to join our growing office. You will respond to inquiries, prepare quotations, and support customers and representatives to drive new and existing business.

The role emphasizes customer service, CRM usage, and collaboration with Outside Sales. You’ll help resolve issues, follow up on leads, and build relationships while supporting the sales team.

Qualifications

• Two year degree, preferably in a technical field.
• 1+ year(s) customer service or sales experience.
• OR equivalent combination of education and experience
• CRM System experience

Responsibilities

• Respond to phone, e-mail and web inquiries regarding data, price, delivery, or application information.
• Develop clear quotations for current and prospective customers and reps.
• Perform proactive quote follow-up or new product information phone calls.
• Establishes, develops and maintains relationships with current customers, prospective customers, Outside Sales and/or representatives to generate new business for the organization’s products and services.
• Support new business development activities by follow-up phone calls on sales leads, as required.
• Resolves customer complaints by investigating problems, developing solutions and making recommendations to management.
• Back-up Inside Sales team with phone calls and email support as needed. Must address customers’ issues and ensure effective and responsive problem resolution.

Skills

Customer service experience

Sales experience

Education

Two year degree, preferably in a technical field

Tools

CRM System experience

Job description

We're looking for an Inside Sales Associate to join our growing office in Mason, OH!

The Inside Sales Team is made up of outgoing and friendly people who put the customer first.

What You’ll Do

• Receive and respond to phone, e-mail and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives.
• Develop clear and effective quotations for current and prospective customers, representatives and/or Regional Sales or Industry Sales.
• Complete proactive open quote follow-up or new product information phone calls.
• Establishes, develops and maintains relationships with current customers, prospective customers, Outside Sales and/or representatives to generate new business for the organization’s products and services.
• Support new business development activities by follow-up phone calls on sales leads, as required.
• Resolves customer complaints by investigating problems, developing solutions and making recommendations to management.
• Back-up Inside Sales team with phone calls and email support as needed. Must address customers’ issues and ensure effective and responsive problem resolution.

What You’ll Need

• Two year degree, preferably in a technical field.
• 1+ year(s) customer service or sales experience.
• OR equivalent combination of education and experience
• CRM System experience

VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years.

As an employee, you’ll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don’t take it from us alone, VEGA has been awarded a Cincinnati Enquirer’s Top Workplace Award for 10 years running!

Our Mission:

With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home.

Our Values:

Curiosity, Humanity, Simplicity, Connectivity

VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.

We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability