Inside Sales Support Associate

Vegaamericas; Newport Beach (CA); On-site; USD 32,390 - 46,132; Full time

Job summary

Vegaamericas is seeking an Inside Sales Support Associate for its Newport Beach, CA office. This role involves responding to customer inquiries, developing quotations, and maintaining customer relationships to boost business development.

The ideal candidate will have a technical degree or equivalent experience, with at least one year in customer service or sales. Join a company committed to quality and recognized as a top workplace.

Qualifications

• 1+ year(s) customer service or sales experience.
• Experience resolving customer complaints effectively.
• Technical experience or education preferred.

Responsibilities

• Respond to phone, e-mail and web inquiries regarding technical data/support.
• Develop clear and effective quotations for customers.
• Maintain relationships with current and prospective customers.
• Support new business development through follow-up calls.

Skills

Customer service experience

Sales experience

CRM System experience

Education

Two year degree, preferably in a technical field

Job description

We’re looking for an Inside Sales Support Associate to join our growing office in Newport Beach, CA!

The Inside Sales Team is made up of outgoing and friendly people who put the customer first. This position works in-office, Monday through Friday from our Newport Beach, CA office.

What you’ll do:

• Receive and respond to phone, e-mail and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives.
• Develop clear and effective quotations for current and prospective customers, representatives and/or RegionalSales or Industry Sales.
• Complete proactive open quote follow-up or new product information phone calls.
• Establishes, develops and maintains relationships with current customers, prospective customers, Outside Sales and/or representatives to generate new business for the organization’s products and services.
• Support new business development activities by follow-up phone calls on sales leads, as required.
• Resolves customer complaints by investigating problems, developing solutions and making recommendations to management.
• Back‑up Inside Sales team with phone calls and email support as needed. Must address customers’ issues and ensure effective and responsive problem resolution.

What you’ll need:

• Two year degree, preferably in a technical field.
• 1+ year(s) customer service or sales experience.
• OR equivalent combination of education and experience.
• CRM System experience.

Preferred:

• Technical Experience
• OR Technical Education
• Mechanical Aptitude

Pay: $28.50 – $28.50 USD

VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years.

As an employee, you’ll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don’t take it from us alone, VEGA has been awarded a Cincinnati Enquirer’s Top Workplace Award for 9 years running!

Our Mission:

With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home.

Our Values:

Curiosity, Humanity, Simplicity, Connectivity

VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.

We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability