Inside Sales Associate

Ambient Enterprises; Elmhurst (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Affiliated Parts in Elmhurst is seeking an Inside Sales Associate to handle customer interactions via phone and email, generate quotes, and process orders. You will report to the Sales Manager and collaborate with the sales and operations teams while learning HVAC nomenclature and parts identification.

Ideal candidates have strong customer service skills, 1–3 years in inside sales or customer service, and a related degree is a plus. Proficiency with multiple computer applications is needed.

Qualifications

• Great customer service and communication skills.
• 1-3 years of inside sales/customer service experience a plus
• Degree in business, communication, engineering, or related field a plus
• Demonstrate active listening skills to add value to customer and internal interactions.
• Ability to learn and manage several different computer applications

Responsibilities

• Provide ongoing customer support via phone and email to assist new and existing customers with their requests in a timely manner
• Create quotes via our order entry system to send to customers efficiently
• Manage customer orders via the order entry System to ensure efficient delivery of products
• Work closely with other members of the sales team, as well as coordinating with the operations team
• Learn and become proficient in HVAC equipment nomenclature and parts identification

Skills

Customer service

Inside sales

Active listening

Mult-application learning

Communication

Education

Business/Communication/Engineering degree

Job description

At Affiliated Parts, our mission is simple: to provide the best customer service and highest quality parts to our customers. We specialize in providing top-quality parts to HVAC contractors and building engineers and we're committed to providing our customers with the highest level of customer service possible. We take pride in our passionate and knowledgeable staff who are always ready to help you find the right parts for your HVAC systems. With quick shipping and competitive pricing, we're dedicated to making your experience with us as easy and stress-free as possible.

We are currently seeking the right individual to fill a need for an Inside Sales Associate in our Elmhurst location. This position is responsible for interacting with customers through phone and email, creating quotes, and processing orders. As the Inside Sales Associate, you will report to the Sales Manager.

Responsibilities

• Provide ongoing customer support via phone and email to assist new and existing customers with their requests in a timely manner
• Create quotes via our order entry system to send to customers efficiently
• Manage customer orders via the order entry System to ensure efficient delivery of products
• Work closely with other members of the sales team, as well as coordinating with the operations team
• Learn and become proficient in HVAC equipment nomenclature and parts identification

Requirements

• Great customer service and communication skills
• 1-3 years of inside sales/customer service experience a plus
• Degree in business, communication, engineering, or related field a plus
• Demonstrate active listening skills to add value to customer and internal interactions.
• Ability to learn and manage several different computer applications

Estimated Salary:$50k-55k/yr. with flexibility based on experience and skills.

Affiliated Partsprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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