Inside Sales Associate

Atlas Copco; Austin (TX); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits

401(k) retirement plan

Life & Disability insurance

Job summary

Atlas Copco Group in Austin, TX is seeking an Inside Service Sales Associate to own inquiries, quote-to-order, and coordinate fulfillment for a territory. You will be the contact for customers and prospects, handling service and service plan quotes, order submittals, and support, with a focus on accuracy and timely communication.

The role requires 3–5 years in inside sales and customer service, experience with CRMs/ERPs, and strong MS Office skills.

Qualifications

• Minimum 3–5 years of inside sales and customer service experience.
• Experience with quote generation in a fast-paced environment.
• 3–5 years with CRMs and ERPs.
• Proficiency in MS Office with a minimum typing speed of 50 WPM.
• Spanish language skills are a plus.
• Strong communication and data entry accuracy.

Responsibilities

• Interact with existing customers to drive sales revenue growth.
• Coordinate quotation and order fulfillment processes.
• Serve as the point of contact for customers and prospects.
• Support service and service plan quoting, and order submittal.
• Maintain data integrity in the CRM and ERP systems.
• Participate in meetings and adhere to best practices.
• Contribute to positive company branding through professionalism.

Skills

Sales mindset

Customer service

CRM experience

MS Office

Spanish (optional)

Education

Bachelor's degree preferred

Tools

C4C

SAP

Oracle

Job description

Compensation: Base salary $58K - $65K(based on knowledge, skills, and experience), plus monthly commission, andannual bonus potential.

Inside Service Sales Associate will report to the Service Sales Manager.

Function: Service Sales and Quote-to-Order Administration for the Inside Service Sales Department

As an Inside Sales Associate you will ensure and maintain an elevated customer experience by taking ownership of inquiries and coordinating the quotation and order fulfillment process. You will serve as the point of contact for customers, and prospects and be responsible for service and service plan quoting, order submittal, and customer support for an assigned territory. As a part of the Atlas Copco team, this individual will contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

• Responsible for interacting with existing customers to drive sales revenue growth.
• Continually develop sales techniques and strategies to close sales and achieve sales targets and goals.
• Capitalize on available technological advances and BI reports to effectively communicate, drive business, and enhance the sales process.
• Improve customer experience by striving to understand and anticipate needs and expectations, proactively providing clear and honest communication, and ensuring data entry accuracy.
• Support customers by providing repair quotations and answering questions about credit terms, pricing, and availability.
• Review and verify the accuracy of customer orders; prepare and submit sales orders for order entry, finance teams. Ensure seamless cross-functional handovers.
• Research and resolve shared services order or invoicing discrepancies and delivery issues.
• Ensure data integrity and manage sales activities and pipeline within the CRM database.
• Participate in one-to-one, team, divisional, and company meetings and initiatives.
• Adhere to company, divisional, and department best practices to ensure and facilitate financial and data integrity, and sales and customer service processes.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers

To succeed, you will need

Supervisory Responsibility

• None

Experience

• Minimum 3-5 years’ experience in inside sales and customer service required.
• Previous experience in a fast-paced environment with quote generation required.
• Minimum 3-5 years’ experience with CRMs and ERPs (C4C, SAP, Oracle or similar) required.
• Demonstrated proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM required.
• Fluent in Spanish (reading, writing, speaking) a plus.
• Must be comfortable performing high volume, repetitive tasks with accurate data entry skills.
• Previous experience in an inbound or outbound call center a plus.

Education

• 4-Year Bachelor’s degree is preferred.
• Must have excellent oral, written, and verbal communication skills.
• Strong customer focus demonstrated by an attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.

Skills

• Demonstrate and promote a focus on team and team culture through collaboration, support, and internal customer satisfaction.
• Ability to manage personal energy and stress levels while exercising your problem-solving, multi-tasking, and time management skills.
• Develop a personal work system that enables you to work efficiently with minimal supervision both as an individual contributor as well as part of a team.
• Must be a self-starter with ability to achieve weekly, monthly, quarterly, and annual goals and targets.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Competitive Paid time off
• Life & Disability insurance
• Base salary: $58K - $65K; (based on knowledge, skills, and experience), plus monthly commission, andannual bonus potential. “Geographically adjusted”

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Austin, TX office.

Contact information

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Posting End Date: 11/26/26 Legal Entity: Atlas Copco Compressors LLC