Inside Service Sales Manager

Atlas Copco North America LLC; West Springfield (MA); Hybrid; USD 51,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life & Disability insurance

401(k) retirement plan

Job summary

Atlas Copco North America LLC is seeking an Inside Sales Representative in a hybrid role based in West Springfield, MA. The role focuses on service quotes, order fulfillment, and maintaining exceptional customer experience for a designated territory.

Ideal candidates have 3–5 years in inside sales, experience with CRM/ERP systems (Salesforce, SAP, Oracle), and strong communication and data-entry skills. Bachelors required; bilingual Spanish a plus.

Qualifications

• 3–5 years inside sales and customer service experience.
• Experience generating quotes in a fast-paced environment.
• Proficient with CRMs/ERPs like Salesforce, SAP, Oracle.
• Excellent MS Office skills; typing speed 50 WPM.
• Spanish language skills a plus.
• Ability to handle high-volume, repetitive tasks with accuracy.

Responsibilities

• Take ownership of inquiries and coordinate quotation and order fulfillment.
• Serve as the point of contact for customers, distributors, and prospects.
• Support service and service plan quoting, order submittal, and customer support for an assigned territory.
• Maintain CRM data integrity and manage sales activities and pipeline.

Skills

Communication skills

Customer focus

Team collaboration

Time management

Self-motivation

Education

Bachelor's degree

Tools

Salesforce

SAP

Oracle

C4C

Job description

Your role

Function: Service Sales and Quote-to-Order Administration for the Inside Service Sales Department

As an Inside Sales Representative you will ensure and maintain an elevated customer experience by taking ownership of inquiries and coordinating the quotation and order fulfillment process. You will serve as the point of contact for customers, distributors, and prospects and be responsible for service and service plan quoting, order submittal, and customer support for an assigned territory. As a part of the Atlas Copco team, this individual will contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

• Responsible for bringing in new customers while also interacting with existing ones to drive sales revenue growth.
• Maintain an in-depth understanding of service plan portfolio and product features and updates to be able to explain, promote, and upsell.
• Continually develop sales techniques and strategies to close sales and achieve sales targets and goals.
• Proactively prospect, qualify, and develop new sales opportunities by planning and organizing a daily agenda of customer outreach using warm and hot leads.
• Capitalize on available technological advances and BI reports to effectively communicate, drive business, and enhance the sales process.
• Improve customer experience by striving to understand and anticipate needs and expectations, proactively providing clear and honest communication, and ensuring data entry accuracy.
• Support customers by providing repair quotations and answering questions about credit terms, pricing, and availability.
• Review and verify the accuracy of customer orders; prepare and submit sales orders for order entry, finance, and contracts teams. Ensure seamless cross-functional handovers.
• Research and resolve shared services order or invoicing discrepancies and delivery issues.
• Ensure data integrity and manage sales activities and pipeline within the CRM database.
• Assist Contracts team with contract renewal process and pricing negotiations.
• Participate in one-to-one, team, divisional, and company meetings and initiatives.
• Adhere to company, divisional, and department best practices to ensure and facilitate financial and data integrity, and sales and customer service processes.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

To succeed, you will need

Supervisory Responsibility

None.

Experience

• Minimum 3-5 years' experience in inside sales and customer service required.
• Previous experience in a fast-paced environment with quote generation required.
• Minimum 3-5 years' experience with CRMs and ERPs (C4C, Salesforce, SAP, Oracle or similar) required.
• Demonstrated proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM required.
• Fluent in Spanish (reading, writing, speaking) a plus.
• Must be comfortable performing high volume, repetitive tasks with accurate data entry skills.
• Previous experience in an inbound or outbound call center a plus.

Education

4-Year Bachelor's degree is required.

Skills

• Must have excellent oral, written, and verbal communication skills.
• Strong customer focus demonstrated by an attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.
• Demonstrate and promote a focus on team and team culture through collaboration, support, and internal customer satisfaction.
• Ability to manage personal energy and stress levels while exercising your problem-solving, multi-tasking, and time management skills.
• Develop a personal work system that enables you to work efficiently with minimal supervision both as an individual contributor as well as part of a team.
• Must be a self-starter with ability to achieve weekly, monthly, quarterly, and annual goals and targets.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• $51k - $77k. Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco in West Springfield, MA.

#HOY

Contact information

Talent Acquisition Team: Sowmya Prativadi