Inside Sales & Appointments Leader

Joyce Windows, Sunrooms & Baths; Mentor (OH); On-site; USD 23,419 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO / Vacation

401(k) with company match

Flexible scheduling

Employee discounts

Employee referrals

Job summary

Joyce Factory Direct in Mentor, OH is seeking an experienced Inside Sales & Appointment Supervisor to lead, coach, and develop our team of Inside Sales and Appointment Specialists. You will supervise day-to-day operations, provide ongoing training, set expectations, and help grow the pipeline of qualified in-home consultation appointments, while maintaining a customer‑focused, consultative approach.

This role offers an hourly base rate plus commission with total earning potential up to $30 per

Qualifications

• Experience leading or coaching a sales or customer service team.
• Strong coaching and communication skills with a focus on employee development.
• Ability to motivate, train, and hold others accountable in a positive way.

Responsibilities

• Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance.
• Provide ongoing training, feedback, and one-on-one coaching focused on skill development and growth.
• Set clear expectations and hold team members accountable to activity, quality, and appointment-setting goals.
• Make outbound calls to warm leads and handle inbound customer inquiries as needed.
• Educate homeowners on Joyce products, services, and value propositions.
• Schedule, confirm, and support high-quality in-home consultation appointments.
• Monitor call quality, customer interactions, and overall appointment performance.
• Identify opportunities for performance improvement, process refinement, and team development.

Skills

Leading sales team

Coaching & mentoring

Communication

Time management

Job description

Joyce Factory Direct in Mentor, OH is seeking an experienced Inside Sales & Appointment Supervisor to lead, coach, and develop our team of Inside Sales and Appointment Specialists. You will supervise day-to-day operations, provide ongoing training, set expectations, and help grow the pipeline of qualified in-home consultation appointments, while maintaining a customer‑focused, consultative approach.

This role offers an hourly base rate plus commission with total earning potential up to $30 per