Inside Sales & Appointment Supervisor — Lead & Coach Team

Joyce Windows, Sunrooms & Baths; Berea (OH); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

PTO and vacation

401(k) with a 25% uncapped company match

Flexible scheduling

Employee discounts on home improvement services

Employee Referral Bonus Program

Job summary

Joyce Windows, Sunrooms & Baths in Berea, Ohio, is looking for an Inside Sales & Appointment Supervisor. In this role, you will supervise and develop the Inside Sales and Appointment Specialists team, ensuring consistent performance and high-quality customer interactions.

The ideal candidate has leadership experience, strong coaching skills, and a goal-oriented mindset. Benefits include health insurance, 401(k) matching, and flexible scheduling.

Qualifications

• Previous experience leading or coaching a sales or customer service team.
• Strong coaching and communication skills with a focus on employee development.
• Ability to motivate, train, and hold others accountable.

Responsibilities

• Supervise, support, and coach Inside Sales and Appointment Specialists.
• Provide ongoing training, feedback, and one-on-one coaching.
• Make outbound calls to warm leads and handle inbound customer inquiries.
• Schedule, confirm, and support high-quality in-home consultation appointments.

Skills

Leadership experience

Coaching skills

Communication skills

Time management

Job description

Joyce Windows, Sunrooms & Baths in Berea, Ohio, is looking for an Inside Sales & Appointment Supervisor. In this role, you will supervise and develop the Inside Sales and Appointment Specialists team, ensuring consistent performance and high-quality customer interactions.

The ideal candidate has leadership experience, strong coaching skills, and a goal-oriented mindset. Benefits include health insurance, 401(k) matching, and flexible scheduling.