Appointment-Driven Inside Sales Pro — Home Improvement

Joyce Windows, Sunrooms & Baths; Berea (OH); On-site; USD 20,664 - 41,328; Full time

Benefits offered by this job

Health insurance

401(k) with 25% match

Flexible scheduling

Employee discounts

Referral bonus

Job summary

Joyce Factory Direct is seeking an enthusiastic Inside Sales & Appointment Specialist to engage warm leads, answer questions, educate homeowners on Joyce products, and set qualified appointments for our In‑Home Sales team. This role suits outgoing, self‑motivated individuals who enjoy phone-based customer interaction, flexible scheduling, and performance-based earnings.

You will play a critical role in driving our sales pipeline while maintaining a positive customer experience.

Qualifications

• Customer service experience in retail or call centers is preferred.
• Strong verbal communication and active listening skills.
• Outgoing personality with confidence initiating conversations.
• Willingness to earn via commission and meet sales targets.

Responsibilities

• Make daily outbound calls to warm leads.
• Engage customers in a professional, consultative manner.
• Educate homeowners on Joyce products and value propositions.
• Qualify customer needs and schedule in-home consultations.
• Document call activity accurately in internal systems.
• Meet or exceed daily and weekly appointment-setting goals.

Skills

Customer service

Outbound calling

Communication

Sales

Time management

Tools

CRM software

Job description

Joyce Factory Direct is seeking an enthusiastic Inside Sales & Appointment Specialist to engage warm leads, answer questions, educate homeowners on Joyce products, and set qualified appointments for our In‑Home Sales team. This role suits outgoing, self‑motivated individuals who enjoy phone-based customer interaction, flexible scheduling, and performance-based earnings.

You will play a critical role in driving our sales pipeline while maintaining a positive customer experience.