Inside Sales & Appointment Specialist

Joyce Windows, Sunrooms & Baths; Berea (OH); On-site; USD 20,664 - 41,328; Full time

Benefits offered by this job

Health insurance

401(k) with 25% match

Flexible scheduling

Employee discounts

Referral bonus

Job summary

Joyce Factory Direct is seeking an enthusiastic Inside Sales & Appointment Specialist to engage warm leads, answer questions, educate homeowners on Joyce products, and set qualified appointments for our In‑Home Sales team. This role suits outgoing, self‑motivated individuals who enjoy phone-based customer interaction, flexible scheduling, and performance-based earnings.

You will play a critical role in driving our sales pipeline while maintaining a positive customer experience.

Qualifications

• Customer service experience in retail or call centers is preferred.
• Strong verbal communication and active listening skills.
• Outgoing personality with confidence initiating conversations.
• Willingness to earn via commission and meet sales targets.

Responsibilities

• Make daily outbound calls to warm leads.
• Engage customers in a professional, consultative manner.
• Educate homeowners on Joyce products and value propositions.
• Qualify customer needs and schedule in-home consultations.
• Document call activity accurately in internal systems.
• Meet or exceed daily and weekly appointment-setting goals.

Skills

Customer service

Outbound calling

Communication

Sales

Time management

Tools

CRM software

Job description

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third‑generation, family‑owned and operated company, committed to quality craftsmanship and long‑term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Joyce is seeking an enthusiastic Inside Sales & Appointment Specialist to engage with customers who have already expressed interest in our products and services. In this role, you will proactively contact warm leads, answer customer questions, educate homeowners on the benefits of Joyce products, and set qualified appointments for our In‑Home Sales team. This position is ideal for outgoing, self‑motivated individuals who enjoy phone‑based customer interaction, flexible scheduling, and performance‑based earnings. You will play a critical role in driving our sales pipeline while maintaining a positive customer experience.

Compensation

This role offers an hourly base rate plus commission and performance incentives.

• $15–$17 per hour base rate
• Commission and performance bonuses based on appointments set and lead quality
• Total earning potential of $25–$30 per hour or more, based on performance

What You’ll Do

• Make daily outbound calls to warm leads who have requested information
• Engage customers in a professional, friendly, and consultative manner
• Educate homeowners on Joyce products, services, and value propositions
• Qualify customer needs to ensure Joyce is the right fit
• Schedule high‑quality in‑home consultation appointments for the field sales team
• Confirm and follow up on appointments to support show rates
• Handle inbound calls and customer inquiries with confidence and accuracy
• Accurately document call activity and outcomes in internal systems
• Meet or exceed daily and weekly activity and appointment‑setting goals

You’ll Be a Good Fit If You Have

• Previous experience in customer service, retail, hospitality, or high‑volume call environments (preferred, not required)
• Strong verbal communication and active listening skills
• A confident, outgoing personality and comfort initiating conversations
• Goal‑oriented mindset with a desire to earn commission
• Reliable transportation to and from work
• Flexibility to work evenings and weekends based on business needs
• Ability to stay motivated in a fast‑paced environment

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Flexible scheduling with control over your calendar
• Employee discounts on home improvement services
• Employee Referral Bonus Program

Why Joyce

• Over 70 years of proven success as a third‑generation, family‑owned and operated company
• Daily warm leads provided to kickstart your appointment goals
• High‑quality, American‑made products
• Strong marketing support and brand recognition
• A team‑oriented environment focused on growth and long‑term success