Appointment Success Specialist — Commission Eligible

Joyce Factory Direct; Cleveland (OH); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with 25% uncapped match

Employee discounts on home improvement

Employee Referral Bonus Program

Job summary

Joyce Factory Direct is seeking a Confirmation Specialist to support our Call Center and In-Home Sales teams in Cleveland, OH. This role focuses on keeping appointments confirmed and calendars full, requiring persistence, proactivity, and strong communication with customers and internal teams.

The position offers an hourly base rate plus commission and performance incentives, with average earnings of 20–30 per hour depending on results. Weekend flexibility is welcome based on business needs.

Qualifications

• Must be persistent, proactive, and results-driven.
• Excellent verbal communication and customer service skills.
• Ability to manage multiple calendars and adapt to last-minute changes.

Responsibilities

• Proactively contact customers to confirm upcoming in-home appointments.
• Make consistent follow-up attempts to reach customers and secure confirmations.
• Identify potential cancellations or scheduling conflicts and work to preserve or reschedule appointments.
• Maintain and optimize Sales Representative calendars to maximize appointment capacity.
• Support route mapping, territory planning, and efficient appointment scheduling.
• Monitor open calendar space and help identify opportunities to keep schedules full.
• Communicate appointment changes quickly and accurately to Sales Representatives.
• Maintain accurate customer and appointment information in internal systems.
• Provide a professional, positive customer experience throughout the confirmation process.
• Collaborate with Call Center, Sales, Marketing, and Operations teams as needed.
• Meet established confirmation, contact, and appointment show-rate goals.

Skills

Customer service

Calendar management

Scheduling

Follow-up

Tools

CRM software

Job description

Joyce Factory Direct is seeking a Confirmation Specialist to support our Call Center and In-Home Sales teams in Cleveland, OH. This role focuses on keeping appointments confirmed and calendars full, requiring persistence, proactivity, and strong communication with customers and internal teams.

The position offers an hourly base rate plus commission and performance incentives, with average earnings of 20–30 per hour depending on results. Weekend flexibility is welcome based on business needs.