Inside Sales and Technical Support Associate

Hedrick Associates Inc.; Grand Rapids (MI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

401(k)

401(k) 4% Match

Cell phone reimbursement

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Hedrick Associates Inc. in Grand Rapids, MI is seeking an Inside Sales and Technical Support Associate to prepare quotes, manage project details from first quote to order, and serve as the technical resource for product questions.

You will work with the Outside Sales team, assist contractors and end users with equipment selection, design support, installation and startup phases, and ensure accurate documentation across systems.

Qualifications

• A bachelor's degree or equivalent work experience.
• Working knowledge of Microsoft Office and content management systems.
• Strong customer service skills and good judgment about when to elevate.
• Accurate work and strong organization, with the ability to prioritize several projects.
• Comfort with sales conversations, including presenting products and solutions to customers.
• Conflict resolution skills.
• Availability for occasional site visits and customer events.

Responsibilities

• Prepare quotes and manage project details from the first quote through order placement.
• Be the go-to technical resource for customers on Hedrick's products.
• Help contractors and end users with equipment selection and design, and support installation, pre-startup, startup, and post-startup.
• Place orders with manufacturers and vendors, maintain project data in Hedrick's software.
• Enter startup, warranty, and back-charge paperwork into systems.

Skills

Customer service

Microsoft Office

Content management systems

Quoting and paperwork

Communication and presentation

Organizational skills

Problem solving

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

CMS platforms

Job description

Who We Are

Founded in 1982, Hedrick Associates is a leading manufacturers’ representative firm specializing in precision HVAC and critical power solutions. Headquartered in Grand Rapids, we serve customers across Michigan and Northern Indiana. With a team of over 50 professionals—including sales engineers, technical support staff, and manufacturer-certified field technicians—we offer unmatched expertise and customer support at every stage of an engineered project. Our strong partnerships with top manufacturers and decades of industry experience make us a trusted resource for consulting engineers, contractors, and end users alike.

Who You Are

You're a technically minded problem solver who likes helping customers find the right answer and explaining it clearly. You're detail-oriented and take pride in getting quotes, orders, and paperwork right the first time. When a customer is frustrated, you stay calm and professional, and you know when an issue needs to be escalated. You can keep several projects moving at once without missing a deadline. You build strong working relationships with contractors, end users, manufacturers, vendors, and your own coworkers. You plan and organize your own work and don't need close supervision.

What You'll Do

The Inside Sales and Technical Support Associate works alongside our Outside Sales team. You’ll prepare quotes and manage project details from the first quote through order placement, and you’ll be the go-to technical resource for customers who call in with questions about the products Hedrick represents.

• Answer technical support and application calls on all products Hedrick represents.
• Help contractors and end users with equipment selection and design, and support them through installation, pre-startup, startup, and post-startup.
• Prepare proposals, technical documentation, and submittal drawings for customers.
• Place orders with manufacturers and vendors, and keep project data up to date in Hedrick's software.
• Compile and enter startup, warranty, and back-charge paperwork into Hedrick and manufacturer software.
• Work with factory technical support to resolve application, design, service, and warranty issues.
• Give contractors and end users technical and service training as needed, including occasional site visits.
• Help the Parts Manager with warehouse work, parts sales, and inventory management as needed.
• Attend customer events, such as Lunch & Learns, when approved by the Inside Sales Manager.

What We’re Looking For in a Candidate

• A bachelor's degree or equivalent work experience
• Working knowledge of Microsoft Office and content management systems
• Strong customer service skills and good judgment about when to elevate
• Accurate work and strong organization, with the ability to prioritize several projects
• Comfort with sales conversations, including presenting products and solutions to customers
• Conflict resolution skills
• Availability for occasional site visits and customer events

What We Can Offer

• Competitive pay
• Comprehensive benefits including a premium-free HSA medical plan
• Retirement account
• Paid time off (PTO)
• Bonus incentives
• A collaborative team environment

We’re a team that values accountability, accuracy, and customer satisfaction. If you’re looking for a place to contribute, grow, and be appreciated for your hard work, we want to hear from you.

Hedrick Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Pay: From $55,000.00 per year

Benefits

• 401(k)
• 401(k) 4% Match
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s)

• You've been given a free billboard for one month. What does it say?

Education

• Bachelor's (Preferred)

Shift availability

• Day Shift (Required)