Inside Sales and Support Specialist

FANUC America Corporation; Hoffman Estates (IL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Program

Life Insurance

Tuition Reimbursement

Wellness Program

Job summary

FANUC America Corporation is seeking an Inside Sales and Support Specialist in Hoffman Estates, IL. The role focuses on supporting District Managers, coordinating between customers, integrators, sales, and execution to grow GI bookings and profits.

The ideal candidate has a Bachelor degree and at least two years in a customer-facing role within automation/robotics, with strong communication and attention to detail. Experience with robotics is a plus.

Qualifications

• Bachelor degree in engineering, marketing, or business-related field or equivalent experience.
• Minimum two years in a customer-facing role within automation/robotics.
• Working knowledge of engineering and automation disciplines.
• Proficiency with MS Office (Teams, PowerPoint, Excel, Word, Outlook).

Responsibilities

• Provide support to District Managers and coordinate between customers, integrators, sales, and execution.
• Review RFQs for robots and generate CPQ proposals; review POs and venue bookings.
• Back up DMs when unavailable and coordinate regional workshops and events.
• Support presentations, tours, and robot demonstrations for end-users and system integrators.
• Maintain product knowledge and assist in resolving aftermarket issues with Customer Service.

Education

Bachelor degree in engineering, marketing, or business-related field

Tools

MS Office

Job description

Who You Are

The Inside Sales and Support Specialist will be responsible for providing support to District Managers (DM) and coordination between customers/integrators, sales, and execution. This position focuses on increasing General Industry (GI) bookings and profit growth, and driving a strong commitment to customer satisfaction.

Who You Are

The Inside Sales and Support Specialist will be responsible for providing support to District Managers (DM) and coordination between customers/integrators, sales, and execution. This position focuses on increasing General Industry (GI) bookings and profit growth, and driving a strong commitment to customer satisfaction. The ideal candidate is a results-oriented, creative thinker, with solid communications skills and a desire to learn. Someone with proven experience navigating in a fast-paced environment, interfacing with customers, possessing a strong attention to detail, and communicating with engineering and sales professionals.

How It's Done

• Assist with DM activities as directed, chiefly: review and clarify Requests For Quote (RFQs) for robots, generate and revise Configure/Price/Quote (CPQ) proposals, purchase order review and validation, order booking, and responding to other various customer requests.
• Function as the backup for DMs when they are unavailable.
• Help coordinate and support regional workshops, open houses, training events, school/group visits, and sales meetings.
• Assist DMs by supporting various external and internal business meeting presentations, tours, and robot demonstrations.
• Provide hands‑on "cobot" demonstrations for customers.
• Participate in end‑user and Authorized System Integrators (ASI) visits and presentations, and support industry trade shows and customer events (open houses, technology transfers, internal showcases).
• Support DMs in establishing & maintaining relationships with key end‑user customers and ASIs.
• Assist DMs with establishment of new customer accounts, as well as coordinating policy compliance requests and legal agreements.
• Actively participate in process improvement for sales efficiencies.
• Maintain strong robot product knowledge and keep up to date on FANUC product information and automation process solutions.
• Assist as needed in the resolution of aftermarket issues in cooperation with Customer Service.

What You Need

• Bachelor degree in engineering, marketing, or business‑related field; or equivalent relevant experience.
• Minimum two years of experience in a customer‑facing role (customer service, inside sales, or sales support) within the automation and/or robotics industry.
• Knowledge of engineering and automation disciplines.
• Working knowledge of MS Office (Teams, PowerPoint, Excel, Word, and Outlook).

What Would Be Even Better

• Knowledgeable of robotics is a plus.
• Fundamental understanding of FANUC product catalog and applications.

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we're excited to invite talented individuals like you to explore what's possible with us. Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans

More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

FANUC America is seeking a qualified applicant for an Inside Sales and Support Specialist role. The pay range for this position is $65,000 - $100,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.