Inside Sales and Customer Service Representative - Entry Level

Injen Technology, Inc; Pomona (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

Injen Technology, a Southern California-based manufacturer of cold air intakes, is seeking an entry-level Inside Sales and Customer Service Representative. You will service existing customers, process orders, and help grow new accounts by calling on leads and handling inbound inquiries.

You will answer phones, provide prompt, friendly support, and work with a small team in Pomona, CA. This role offers full-time hours, in-person work, and benefits after probation.

Qualifications

• Strong communication skills (written and verbal) are required.
• Ability to multi-task and manage time effectively.
• Ability to work in a fast-paced, energetic environment.
• Desire to succeed and grow with the company.
• College degree and some sales experience is a plus.

Responsibilities

• Service existing customers and maintain accounts.
• Obtain orders and establish new accounts by calling on leads.
• Answer inbound phone calls and provide product information and order status.
• Monitor accounts and generate sales through outbound calls and emails.
• Represent the company professionally at events and exhibits.

Skills

Communication skills

Teamwork

Time management

Multi-tasking

Proficiency with MS Office

Education

College degree

Tools

MS Office

Job description

Inside Sales and Customer Service Representative - Entry Level

Injen Technology is a Southern California-based cold air intake manufacturer and we’re looking for a talented and aggressive inside sales representative to come join our team. An inside sales rep will play a fundamental role in our growth objectives for 2026 and maintain our record for exceptional customer service. As an Injen Technology sales team member, you will service existing customers, obtain orders, and establish new accounts by calling on existing or new sales leads. You will also help answer inbound phone calls efficiently and effectively to meet customer satisfaction.

RESPONSIBILITIES

• Conduct all aspects of customer maintenance
• Work to become proficient with the company product line
• Maintain and grow existing accounts by forming a relationship and providing quality customer service
• Monitor customer accounts and make outbound phone calls to generate sales.
• Sourcing current and new sales opportunities through inbound leads, follow-up, and outbound calls and emails
• Routing qualified opportunities to the appropriate channels for further development and account set-up
• Represent the company professionally at various open houses, trade shows, and industry groups.
• Attend budgeted shows/local events when needed – to support the growth of the Injen brand and achieve a positive ROI via on-site order processing
• Answer incoming calls at the office, assisting customers and dealers with product questions, order status, and general inquiries
• Provide prompt, friendly phone support as a first point of contact, escalating issues to the appropriate team member when needed

REQUIREMENTS

• Highly responsible, self-motivated and able to thrive in an energetic, fast-paced, creative environment.
• Strong work ethic and the ability to work effectively independently and in a team environment.
• Ability to meet agreed upon deadlines.
• Hands-on; proactive in nature.
• Have excellent communication skills (written, verbal, presentation and interpersonal).
• Ability to multi-task, prioritize and manage time effectively
• Proficient at basic computer programs, including MS Office products
• Ability to understand customer needs and requirements to provide relevant solutions
• Basic automotive mechanics knowledge is a plus, but not required
• Desire to succeed and grow with the company
• An understanding of math required for day to day sales is a plus
• College degree and previous sales experience a plus

BENEFITS & DETAILS

• Full Time Position, In Person
• Located in Pomona, CA
• Benefits Available Upon Completion of Probation Period and Becoming a Full-Time Employee
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
• Paid Time Off

ABOUT INJEN TECHNOLOGY

Injen Technology has been recognized as an industry leader in designing and developing high-performance cold air intakes, stainless steel exhaust systems, performance intercoolers, and cleanable air filters for over two decades. With multiple patents in the intake tuning process and countless awards for outstanding performance and design, Injen Technology is recognized globally as the dominating brand in our market segment.